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Senior Service Centre Manager
Central Queensland / North Coast Region; Service Delivery; Housing & Homelessness Services; Maryborough
Maryborough HSC are seeking an AO6 Senior Service Centre Manager on a temporary basis until 24th December 2025 with further possible extension.
Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us.
Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Management |
| Classification | AO6 |
| Workplace Location | Wide Bay |
| Job ad reference | QLD/663018/25 |
| Closing date | 14-Oct-2025 |
| Job duration | Until 24/12/2025 with possibility of extension |
| Contact person | Shelley Jackson |
| Contact details | Phone: (07) 4324 8601 Access the National Relay Service |
You will manage functional teams delivering housing intake and assessment, tenancy management and property management advice and services directly to customers over the front counter, by telephone, correspondence, in the field and through outreach services in the community.
What you will be doing:
• Resource plan, resource management, application of financial and human resources delegations, workload management across teams to ensure appropriate and efficient service delivery, as well as monitoring, analysing and reporting on key performance indicators.
• Demonstrate leadership as a member of the Housing Service Centre management team and contribute to the corporate governance of the Housing Service Centre.
• Develop relationships with stakeholders to improve services for customers within +the Housing Service Centre catchment area.
• Ensure community and other housing providers allocate properties to customers on the social housing register.
• Manage substantial maintenance and upgrade programs and budgets, undertaking debt reviews, reviewing appeal decisions and ensuring the quality of Ministerial and high-level briefs and correspondence in response to complaints or complex issues.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are
applied and a part of day to day operations.
Mandatory Requirements:
Class C driver's licence
How to Apply:
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.
You can apply for this role by providing your cover letter (no more than two pages) and resume via the Smart jobs and careers website .www.smartjobs.qld.gov.au
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
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663018 25 Role Description (Word, 1.00MB)
Role Description
