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Administration Officer
Office of the Commissioner Body Corporate and Community Management; Community Justice Services; Women’s Safety and Victims and Community Support; South Brisbane
As an Administration Officer you will be responsible for early-stage client interaction for dispute applications. This may involve telephone, written and counter enquiries from applicants and other parties as well as members of the public. You will take payments, register and input data for BCCM Adjudication and Conciliation applications, compile general correspondence and conduct general administrative tasks.
You will work with a dynamic team of administration staff and dispute resolution coordinators who assess, process, and manage applications to meet legislative requirements.
You will work autonomously and as part of the team, maintaining dialogue with internal and external parties to allow for the progression of dispute resolution applications in a timely manner.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/664178/25 |
| Closing date | 20-Oct-2025 |
| Job duration | 6 months with possibility of extension |
| Contact person | Ellie Kaddatz |
| Contact details | Phone: 3013 5386 Access the National Relay Service |
As an administration officer you will:
- Prepare, intake, process and manage applications and documents in accordance with legislation and departmental policies and procedures in a timely and accurate manner.
- Develop and maintain professional and collaborative relationships with applicants, clients and stakeholders involved the process of dispute resolution with BCCM.
- Provide appropriate administration information to applicants, clients and stakeholders about BCCM services, practices and procedures regarding dispute resolution.
- Provide administrative support to ensure the efficient and effective operation of the BCCM Office.
- Prioritise and manage daily tasks under limited supervision in a fast paced and high-volume environment to ensure services standards and timeframes are met.
- Identify areas for business improvements, assist in implementing changes to office administration procedures utilising problem-solving skills, particularly when dealing with clients in complex and emotive situations.
Applications to remain current for 12 months.
Job Ad Reference: QLD/664178/25
Closing Date: Monday, 20th October 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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Documents
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