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Principal Debt Resolution Officer
SPER; Fines & SPER; Queensland Revenue Office; Brisbane City
The Queensland Revenue Office (QRO) has multiple AO7 Principal Debt Resolution Officer role within the Fines and SPER Group.
These positions are based in our Brisbane office with flexible work options available and access to professional growth pathways.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO7 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/664405/25 |
| Closing date | 21-Oct-2025 |
| Job duration | |
| Contact person | Matt Long |
| Contact details | Phone: 07 3522 7457 Access the National Relay Service |
This is an exciting opportunity within the Fines and SPER Group and Revenue Collections Division at QRO.
In these positions, you will conduct and lead complex debt recovery actions, working closely with stakeholders, legal advisors and collections officers to achieve optimal collections outcomes and compliance with relevant legislation. You will be a primary contact for SPER engagement and Revenue Collections and will be responsible for providing advice to senior management regarding complex and escalated debt collections matters.
To be successful in this role you will need extensive experience in:
• extensive experience in interpreting and applying legislation in a taxes, revenue or penalty debt environment
• exceptional communication skills and the ability to manage relationships with internal and external stakeholders and advisors
• strong strategic thinking and analytical skills to solve problems and determine viable solutions
A typical day as a Principal Debt Resolution Officer may include:
• reviewing or creating briefing notes and responses to service complaints and ministerial correspondence
• collaborating with project teams and internal and external stakeholders
• interpreting and applying legislation to business processes
• preparing and coordinating reports and audits
• identifying and implementing service improvement initiatives.
There are no mandatory qualifications needed for this role, however relevant qualifications and/or experience are highly regarded. For further information about the role, please review the role description and Working at QRO document on Smart Jobs, or please call the contact officer, Matt Long on 07 3522 7457 or matthew.long@treasury.qld.gov.au
Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.
We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
Job Ad Reference: QLD/664405/25
Closing Date: Tuesday, 21 October 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
