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Customer Service Manager
Northern Region; Service Delivery; Housing & Homelessness Services; Mount Isa
Are you looking for a new career opportunity to lead a dynamic and high-performing team? The Mount Isa Housing Service Centre is seeking a motivated and experienced professional to take on a leadership role, overseeing all aspects of property management, driving the delivery of upgrade and maintenance programs, and providing strategic executive reporting
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Care |
| Classification | AO5 |
| Workplace Location | North West Qld |
| Job ad reference | QLD/665456/25 |
| Closing date | 27-Oct-2025 |
| Job duration | |
| Contact person | Kristy Wernowski |
| Contact details | Phone: (07) 4437 2700 Access the National Relay Service |
The department is seeking a highly motivated and experienced Customer Service Manager to lead our Property Team and contribute as a key member of the Leadership Team.
This role is responsible for overseeing portfolio management, property inspections, and the delivery of upgrades and maintenance programs across the region.
Additionally, the Customer Service Manager will manage the financial aspects of all upgrade and maintenance initiatives, ensuring effective and efficient program delivery.
This role extends beyond the management of physical assets; a key focus is providing essential support to vulnerable customers.
This role is highly interactive and hands-on, requiring the Customer Service Manager to conduct property inspections and engage in outreach activities across the region.
In assessing your suitability for this role, we will consider your knowledge, transferable skills, experience, and potential for development, as well as your ability to contribute to the department's goals.
Applicants are encouraged to refer to the Team Leader stream of the Leadership Competencies for Queensland framework to understand the leadership expectations associated with this position.
Our region spans north to Karumba, south to Boulia, east to Hughenden and west to the Northern Territory boarder.
Planned travel within the region is a requirement, typically for 2-4 nights for positions within the Tenancy and Property roles. Travel schedules can be arranged to accommodate staff availability.
Extensive training will be provided via mandatory online training as well as peer support. Our work is not “just a job” we are looking for people who want a career in supporting our most vulnerable Queenslanders.
To better understand the roles, information sessions will be run via Teams at the following times, please register your interest stating which session via email to kristy.wernowski@hpw.qld.gov.au or alece.moncrieff@hpw.qld.gov.au if you have anything you wish to be discussed in the sessions, please let us know via email and we can include this in our presentation.
Monday 20.10.2025 1pm
Wednesday 22.10.2025 at 5pm
If you are unable to attend these sessions or would like further information, please reach out to Kristy or Alece on (07) 44372700.
Successful candidates will receive 5 weeks leave per annum and will be entitled to access the Regional and Remote Incentive payments after working here for 6 months.
Applications to remain current for 12 months.
Job Ad Reference: QLD/665456/25
Closing Date: Monday, 27 October 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
