At the Department of Customer Services, Open Data and Small and Family Business, we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering innovative, efficient government services and support.

Transform customer and employee experiences as part of the Experience and Design stream. Contribute to enhancing experiences through inclusive design, agile delivery, and continuous improvement. Shape the vision for customer journeys and employee experiences by supporting product improvements and driving strategic initiatives focused on accessibility, benefit realisation, and human-centred design. Be part of a team fostering innovation, wellbeing, and meaningful change for Queenslanders.

Job details

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.

As the Manager (Business Products), you will:
• Contribute to program and project development using relevant tools and methodologies by:

o undertaking project scoping
o developing business requirements specifications, business cases, project plans and schedules
o conducting benefit analysis and financial/business impact assessment
o providing direction and ensuring alignment with departmental strategies and objectives

• Lead and manage the delivery of the program of works by:
o managing and coordinating project leaders and team members to ensure individual projects meet all specifications and ensure appropriate frameworks are in place
o monitoring and reporting on project milestones and completion
o being accountable for deliverables by adopting sound project planning, management and measurement principles
o identify and resolve high level project and program issues
o project manage and/or act as project member where required
o carry out post-implementation reviews on projects and carry out knowledge sharing of learning

• Liaise and consult with training and change functions of the branch to ensure appropriate change management strategies are developed and implemented.
• Operate as part of the branch leadership team and contribute to the development of strategic, business and operational plans.
• Manage the human resource activities and development opportunities of the team, foster a safe working environment that encourages commitment, continuous improvement and quality service delivery.
• Promote and support a workplace culture of equity, diversity, respect and inclusion, and proactively manage the work performance and personal conduct of your staff.

We are looking for an individual with:
• Proven communication skills to support the establishment and maintenance of strong, effective and ongoing relationships with internal and external stakeholders
• Thorough understanding and demonstrated application of Lean business improvement methodology
• Demonstrated leadership skills, including the ability to inspire, guide, and influence teams and stakeholders towards achieving organisational goals, while fostering a collaborative and inclusive work environment.

What we offer:
• Work and Life balance, including flexible work arrangements with a 50% working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous superannuation

Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service.

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CDSB Applicant Guide (PDF, 935KB)
  
  
  665792 25 Role Description.1 (Word, 295KB)