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Licence Entitlement Officer
Flexible
We are looking for a proactive and detail-oriented Licence Entitlement Officer to join our team in a permanent full-time role. This position is responsible for conducting investigations into licensee and applicant compliance with legislative requirements, assessing and prioritising complaints and referrals, and liaising with complainants, licensees, government departments, and other stakeholders. You will play a key role in determining entitlement to a licence and taking appropriate licensing actions, which may include refusal, suspension, cancellation, or disciplinary action. If you are passionate about integrity and regulatory compliance, this is a great opportunity to make a meaningful impact.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Building Services |
| Classification | AO4 |
| Workplace Location | Flexible |
| Job ad reference | QLD/666010 |
| Closing date | 29-Oct-2025 |
| Job duration | Permanent full-time |
| Contact person | Shelley Devers |
| Contact details | +61 7 3032 8083 ; shelley.devers@qbcc.qld.gov.au Access the National Relay Service |
This position is based in Brisbane but flexible work arrangements can be considered upon application, including working from home and working remotely at a Regional QBCC office (subject to availability).
PLEASE NOTE: The QBCC Brisbane office will be relocating from West End to the Brisbane CBD at the end of 2025.
About QBCC
QBCC supports the growing Queensland community through our contribution to a thriving and resilient building and construction industry that supports sustainable social, environmental and economic outcomes for the state. QBCC's regulatory purpose is to reduce risk in the building and construction industry, offer protection from harm, and encourage innovative industry responses to current and emerging challenges.
About the Role
- Assess and prioritise complaints and referrals;
- Liaise with complainants, licensees, external government departments and other parties;
- Conduct investigations into an applicant's or licensee's entitlement to a licence and take appropriate licensing action as required, including refusal of licence, suspension, cancellation or disciplinary action.
- Monitoring compliance with licence conditions and other requirements QBCC may have of a licensee.
- Obtain evidence in the form of statements and relevant documents from third parties;
- Suspend, cancel, and impose conditions upon licensees;
- Prepare reports regarding investigations and recommendations regarding action to be taken;
- Provide consumers, contractors and other industry participants with advice regarding QBCC requirements;
- Provide other QBCC staff with advice, support, guidance and assistance in the performance of their functions;
- Represent QBCC in promotional and educational activities, and in court or tribunal proceedings;
- Provide exceptional customer service to all staff of the QBCC and external customers;
- Recording and reporting on the results of investigations and other important information in QBCC's database;
- Assist with the development, implementation and review of policies, procedures and systems.
About You
- Investigate breaches of legislation and take appropriate action.
- Achieve outcomes through contributing to team goals.
- Manage cases using research, decision making, planning and report writing skills.
- Communicate with influence to deliver and promote quality customer service.
Why join QBCC?
- Generous 12.75% superannuation contribution with the option to salary sacrifice
- Access to leave entitlements as well as accural of flex time
- Opportunities for career development, training and mentoring
- A friendly, collaborative and supportive workplace culture
- Fitness Passport
Referee checks- It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.
How to Apply (via Smart Jobs only)
Please submit a current resume and a cover letter (maximum 2 pages) outlining how your skills, knowledge and experience compliment the Candidate Attributes.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for 12 months after the closing date. Unsolicited applications/resumes from employment agencies won't be accepted.
Documents
Before applying for this vacancy please ensure you read the documents below.
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Licence Entitlement Officer Position Description (PDF, 535KB)
Role Description
QBCC Information for Applicants 2025 (PDF, 5.70MB)
Information Package for Applicants
