Join CITEC’s Modern Workplace Team to deliver exceptional Microsoft Windows endpoint and Microsoft 365 tenant management services for Queensland Government agencies. In this Brisbane-based role, you’ll provide system administration, support for Microsoft products, and contribute to projects like customer onboarding and architecture solutions. Key responsibilities include managing MECM, Intune, and Azure Virtual Desktops, mentoring junior staff and ensuring service excellence. Experience in ITSM/ITIL, Active Directory and PowerShell scripting is essential. After-hours support may be required.

Job details

The Modern Workplace Team within CITEC delivers Microsoft Windows endpoint management and Microsoft 365 tenant management services to Queensland Government agencies. As an IT Support Consultant (Desktop), you will play a key role in providing desktop services to CITEC customers, contributing to projects and supporting enterprise IT environments. This role requires after-hours support availability and the ability to attend CITEC offices in Brisbane at short notice.

Key Responsibilities:
- Provide support for Microsoft products, including MECM, Intune, Azure, and O365.
- Perform system administration activities and deliver reliable services to meet customer service levels.
- Contribute to projects such as customer onboarding, architecture solutions, and research into emerging technologies.
- Assist in writing technical responses for RFIs and RFPs and participate in pre-sales activities like workshops, demonstrations, and proofs of concept.
- Mentor junior staff, identify risks, and contribute to improvement initiatives.
- Maintain and enhance technical skills through certification training and ongoing professional development.

Technical Requirements:
- Proficiency in MECM, including OS deployment, application packaging, and software updates.
- Experience in Active Directory (Group Policy Management), Windows 11, and Azure Virtual Desktops.
- Ability to design, implement, and manage Intune-based modern endpoint management.
- Expertise in ITSM/ITIL processes (e.g., change, incident, and problem management) using tools like ServiceNow.
- Strong PowerShell scripting skills for policy deployment, app packaging, and reporting.

Highly Regarded Skills:
- Windows Server administration and Microsoft 365 tenant administration.
- Experience migrating from MECM OSD to Autopilot and from GPOs to Intune policies.
- Knowledge of Queensland or Australian Government ICT standards and cyber frameworks.

About You:
To succeed in this role, you will need:
- Experience in system administration within enterprise environments.
- Proven ability to translate business requirements into effective IT solutions.
- Strong problem-solving skills and the ability to meet deadlines.
- Effective communication skills to engage with stakeholders in complex IT environments.
- A commitment to organisational processes, accuracy, and continuous improvement.

This role aligns with the Program Leader leadership capabilities outlined in the Leadership Competencies for Queensland.

Additional Information:
The role may require work outside standard hours, including weekends and public holidays, to ensure the successful delivery of CITEC enterprise solutions. This is an exciting opportunity to join a dynamic team and contribute to the delivery of critical IT services for Queensland Government agencies.

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the CITEC Agreement conditions apply to this position.


Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 667048 25 Role Description v1 (Word, 297KB)