You will assist the Officer in Charge of the police establishment in service delivery to the public and provide broader administrative support within the station by competently carrying out a diverse range of duties aimed at providing professional service to the public.

Job details

There are currently three (3) permanent full-time and one (1) part-time AO4 Station Client Service Officer (SCSO) positions available within the Ipswich District. The successful applicants may be required to perform duties within any establishment within the Ipswich District dependent on agreed placements. Offers for placement will be made in order of suitability. Placement for full-time positions one (1) & two (2) are at the Ripley Police Station. Placement for full-time position three (3) and part-time position (4) - 36.25 hours per fortnight (0.5 full-time equivalent) are the Goodna Police Station. Other identical SCSO positions that arise within 12 months of closing within the Ipswich District may be filled utilising this process.

Your key accountabilities

The core capability requirements for this role are:

• Act as the first point of contact to the public requiring assistance in police stations.
• Undertake duties with the minimum of supervision both during and out of normal business hours as required.
• Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
• Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
• Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.
• Use of police computer databases, communication and other equipment as required.
• Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.
• Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.

Role Requirements

Other

• The successful applicant will be required to participate in at least a two-shift, 7-day roster. Shift and weekend penalty requirements will apply (Full-time roles only)

The successful applicant will be required to work Monday to Friday day shift only (Part-time role only).

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Multiple positions available - 3 x Full Time and 1 x Part- time

Documents

Before applying for this vacancy please ensure you read the documents below.

• 667953 25 - Role Description (Word, 4.80MB)
  
  
  667953 25 - Applicant Guide non-Police (Word, 227KB)