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Customer Service Advisor
Central; Customer Services; Customer Services Safety & Regulation; Rockhampton
Former Customer Services Branch - TMR
This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the T MR Agreement conditions apply to this position.
The Department of Customer Services, Open Data and Small and Family Business is excited to welcome 3 x temporary full-time Customer Service Advisor's (Cross- Channel) and Casual Customer Service Advisor's (Cross-Channel) at the Rockhampton CSC.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Rockhampton region |
| Job ad reference | QLD/668068/25 |
| Closing date | 12-Nov-2025 |
| Job duration | Until 31 May 2026 with possible extension |
| Contact person | David Dray |
| Contact details | Phone: (07) 4931 1549 Access the National Relay Service |
In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels: and you will conduct practical driving assessments for Queensland driver's licence using well developed interpersonal skills with total commitment to quality customer service delivery.
Some of the responsibilities will include:
- Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
- Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
- Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
- Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
Applications to remain current for 12 months.
Job Ad Reference: QLD/668068/25
Closing Date: Wednesday,12 November 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
There are 3 Temporary Full- time positions available.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
