The Complex and Frequent Presenter Coordinator (CFPC) is a key role responsible for delivering key aspects of the QAS Complex and Frequent Presenter Program. The Complex and Frequent Presenter Program aims to identify, support and ensure health service-wide coordination of care for the most frequent, complex and vulnerable callers to the QAS.

Job details

To apply, you must submit the following:

• Your current résumé; and
• A 2-page statement outlining your suitability for this position. Your statement is to include examples and outcomes achieved in previous roles to demonstrate that you possess the key attributes to perform successfully in this specific role. Your statement should address the requirements set out in the basis of selection as listed in the role description.

Before applying, please ensure you read the full Role Description attached. Further information on preparing your application is contained in the Applicant Information Kit. For a confidential conversation about the role, please contact the person listed in the Job Details.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Demonstrated high level capabilities in understanding and managing the factors associated with complex and frequent presenters, including first nations people, culturally and linguistically diverse populations and people living with disability, on ambulance or health service providers in relation to patient, operational and organisational risks.
• Demonstrate clinical leadership in the coordination and provision of patient centred care and best practice outcomes.
• Demonstrated ability to balance patient advocacy, operational performance and organisational priorities in a complex and evolving program.
• Demonstrated highly developed communication, negotiation, consultation and collaboration skills and the proven ability to build and maintain productive relationships with partners and key stakeholders, in particular Queensland Health HHS staff throughout Queensland.
• Demonstrated proficiency in utilising QAS information systems and Microsoft Office applications.
• Demonstrated highly developed analytical and problem-solving skills to contribute to the development, implementation and review of regional operational plans, policies, standards, local work practices and service improvement initiatives.
• Demonstrate ongoing learning and professional development to provide safe, quality person centred care, which is consistent with the QAS Clinical Governance Framework, including health education to members of the QAS workforce.

The following mandatory requirements, special conditions and/or other requirements apply to this role:

• Appointments to this position will require proof of qualification/s and current registration under the National Scheme, as determined by the Paramedicine Board of Australia.
• Applicants must have a minimum of an undergraduate degree in Paramedicine or Health Science (Paramedic); or an Associate Diploma of Applied Science (Ambulance); or equivalent qualifications as determined by the Commissioner, QAS.
• Applicants are required to hold an open Queensland "C" Class Driver's Licence (for a manual motor car).
• It is an express condition of employment for all people who are to perform roles with direct patient contact to be, and remain, vaccinated against the following infectious diseases during their employment: Diphtheria; Tetanus; Pertussis (Whooping Cough); Hepatitis B; Measles, Mumps, Rubella (MMR); Varicella (Chickenpox); Influenza. Please note, there may be additional vaccination requirements depending on individual circumstances as specified in the QAS Infection Control Framework.
• Position may require participation in shift work (including weekends and public holidays), on-call duties and undertake overtime.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 670045-25-Role Profile (Word, 1,001KB)
  
  
  670045-25-Applicant Information Guide (PDF, 355KB)