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Customer Service Advisor
Operations SSQ; Digital Customer (SSQ); Customer Small and Family Business; Zillmere
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/672442/25 |
| Closing date | 16-Dec-2025 |
| Job duration | |
| Contact person | Kilian Boushel |
| Contact details | kilian.boushel@smartservice.qld.gov.au Access the National Relay Service |
As the Customer Service Advisor, you will:
• Receive, respond and action requests for Digital Customer (SSQ) stakeholders, using multiple channels and resources, to ensure timely and accurate service delivery while maintaining compliance with quality and service standards guidelines.
• Undertake administrative activities including transactions, requests, referrals and processing tasks, for Digital Customer (SSQ) customers in line with quality and productivity standards.
• Deliver quality customer service in line with first call resolution, control and adherence policies, to deliver cost effective service delivery.
• Look for opportunities to participate in, and contribute to internal innovation activities and working groups, to ensure continuous improvement and the delivery of effective and efficient operations.
• Respond and interact professionally, consistently and courteously with Digital Customer (SSQ) stakeholders, to ensure Digital Customer (SSQ) and Queensland Government services are positively promoted.
• Look for opportunities to participate in learning and development initiatives, to improve own skills and knowledge to ensure the ongoing growth and development of Digital Customer (SSQ).
• Support and contribute to development and change initiatives within the contact centre environment, to foster a positive culture of growth, continuous improvement and development.
Applications to remain current for 12 months
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Multiple positions available
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
