Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will deliver the department Rent Connect products and facilitate customer access to the private rental market, as well as assist customers sustain private tenancies.

Job details

What you will be doing:
• Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
• Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
• Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
• Developing and maintaining current knowledge of the local rental market and housing options
• available.
• Participate in local initiatives to improve inter-agency linkages and service delivery.
• Develop effective relationships and networks within the broader housing and support system.
• Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.
• Lead and ensure you establish and maintain a workplace safety culture by ensuring that all
• policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
What we are looking for
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.
It is recognised that everyone is a leader regardless of classification level. Refer to the Choose an item. stream of the Leadership competencies for Queensland framework to understand the expectations for this role.
The skills you will need include being able to:
• Actively work to understand customers and stakeholders and engage in a professional and respectful manner to build productive relationships.
• Work collaboratively with others and build networks with peers to contribute to quality service delivery and meet customer needs.
• Demonstrate clear and concise written and verbal communication, modelling attentive listening and adapting your communication style to audience.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards of behaviour to yourself and others.
• Have strong analytical skills, knowledge and experience in advising on housing solutions.

Mandatory Requirement
• Class C driver's license

Applications will remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPWNov2024 (PDF, 248KB)
  
  
  672956 25 Role Description (PDF, 231KB)
  Role Description