Your role within Policy, Performance and First Nations will support the department to develop and implement housing and homelessness strategies and policies to support service delivery and drive housing and homelessness reform to deliver outcomes for First Nations peoples and communities.
First Nations Housing and Homelessness contribute to the delivery of aspects of Our Place: A First Nations Housing and Homelessness Action Plan 2024-2027.
You will ensure the efficient, effective and culturally appropriate delivery of quality services and outcomes to a diverse range of customers by leading and managing a customer service team to achieve agreed service delivery standards and outcomes.
• Fieldwork is a regular requirement of this role. Fieldwork conditions can be changeable requiring varying degrees of situational awareness, vigilance and management of risk.

Job details

What you will be doing: 
•    Apply sound business management principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.  
•    Work under a wide range of conditions including limited direction and making decisions that may have a significant impact on the day-to-day operations. 
•    Coordinate a range services and housing assistance activities and acting as a key information provider to service partners to support sustaining tenancies and escalating issues that impact on the health and wellbeing of customers. 
•    Communicate effectively and sensitively with people from different cultural backgrounds, particularly Aboriginal and Torres Strait Islander peoples. 
•    Develop and foster quality relationships by developing an awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes. 
•    Lead, model and foster professionalism, accountability and ethical behaviour. 
•    Participate in the area office management team and liaise and implement cooperative working arrangements between the area office, other areas of the service area, the department and other government and non-government service providers. 
•    Work intensively with one or more Aboriginal or Torres Strait Islander Council, local decision-making bodies and key community representatives and stakeholders to build effective relationships between with the department. 
•    Analyse financial data to identify risks and issues for resolution with Councils and customers.  
•    Travel regularly to remote communities. When travelling on behalf of the department, accommodation will be provided. The person best suited for the role must be able to travel frequently to regional and remote locations. 

What we are looking for  
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.  

It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role. 

The skills you will need include being able to:  
•    Actively work to understand customers and stakeholders, encouraging a strong customer-focus and build understanding perspectives. 
•    A balanced approach to managing conflicting demands and assist the team to adapt to a changing environment. 
•    Build networks with peers and work collaboratively with others. 
•    Demonstrate clear and concise written and verbal communication, modelling open communication.  
•    Apply sound business management skills in corporate governance areas, such as financial, contract and project management. 

Mandatory Requirement  
•    Class C Driver's Licence

Applications to remain current for 12 months.             

Job Ad Reference: QLD/675622/26

Closing Date: Tuesday, 27 January 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  675622 26 Role description (PDF, 250KB)