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Senior Adviser Service Quality and Operational Support
Offender Rehabilitation & Management; Specialist Operations; Community Corrections & Specialist Operations; Brisbane
The Senior Adviser Service Quality and Operational Support will contribute to community safety by supporting quality offender intervention practices and rehabilitation service delivery.
This role will also provide effective governance oversight and support to Offender Rehabilitation and Management Services (ORMS).
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO6 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/675959/26 |
| Closing date | 30-Jan-2026 |
| Job duration | |
| Contact person | Julia Ellis |
| Contact details | Phone: 0735657367 Access the National Relay Service |
The Senior Adviser Service Quality and Operational Support will:
- In collaboration with key stakeholders, research and analyse offender rehabilitation practices and maintain knowledge on research and evidence in this field.
- Support the development, implementation and continuous improvement of robust governance frameworks, systems, strategies and processes for rehabilitation service delivery.
- Work with relevant business units to align and oversight the implementation of the QCS offender management framework as it relates to rehabilitation services.
- Contribute to the development and maintenance of policies, procedures and guidelines for QCS rehabilitation services.
- Provide advice to staff and stakeholders regarding QCS rehabilitation services, including practice and governance frameworks.
- Collaborate with ORMS business units and other QCS areas to promote and support effective offender rehabilitation practices.
- Design offender pre and post testing assessment training programs for staff, collate and maintain data and work with the QCS Research and Evaluation Group (REG) to evaluate program effectiveness for practice improvement.
- Contribute to program management lifecycle planning and evaluation frameworks, including tracking of evaluation recommendations.
- Represent the ORMS Directorate and the Agency at meetings and inter-agency committees as required.
- Assist the management team to develop operational plans for the Branch.
- Contribute to the development of rehabilitation services strategic plans.
- Co-ordinate program site monitoring processes in collaboration with other ORMS business areas.
- Monitor offender program and intervention activities to identify and monitor relevant performance and outcome indicators, trends and issues.
- Respond appropriately to emerging risks in rehabilitation and reintegration service delivery including appropriate liaison with Principal Advisers and Managers within ORMS.
- Develop and maintain collaborative internal and external relationships.
- Contribute to the development of multi-modal staff training/ communication materials relating to rehabilitation services and governance frameworks.
There are no mandatory qualifications for this position however possession of a degree qualification will be highly regarded.
While not mandatory, experience in program or service delivery will also be highly regarded.
One permanent opportunity and one temporary opportunity will be offered.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
