We are looking for an Administration Officer to join our Certifications team! In this dynamic position, you will be responsible for providing high quality administrative and operational support to the Regulatory Operations Division. If you are detail-oriented, enjoy problem-solving and want to make a real impact, this is your chance to contribute to a vital process that keeps our building industry moving forward.

Job details

About QBCC

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

About the role

Step into a role where your curiosity, organisation and eye for detail genuinely shape the quality of certification services. As the Administration Officer (Certification), you'll be the driving force behind investigations and audits – working with the Certification Manager to review workflow processes and administration to create cases, preparing correspondence, gathering intelligence, analysing data and ensuring records are accurately maintained. You'll be a trusted point of contact for customers and stakeholders seeking clarity on certification matters, while also helping refine processes so the team operates with greater efficiency and impact. It's a position for someone who enjoys variety, values accuracy and wants to contribute to a team that safeguards professional standards.

This position is temporary part-time (0.5 FTE – 18.12 hours per week), based in Brisbane CBD. Flexible work arrangements can be considered upon application, including working remotely at a regional QBCC office subject to availability.  While the role allows for flexibility in working from home, regular in-person attendance at the office is a mandatory requirement.

Please refer to the Position Description for a full list of Key Outcomes and Accountabilities and the Candidate Attributes.

How to Apply

Please submit your current resume and a cover letter (maximum two pages) outlining your interest in the role and addressing the following questions:

1. Tell us about a time you had to liaise with multiple parties with competing expectations (internal or external) to complete a task. How did you keep communication clear, timely, and respectful?
2. Describe a process improvement you introduced in an administrative setting (e.g. templates, work instructions) that measurably reduced errors or processing times. Discuss how you evaluated both the need for the change and its success.
3. Share an example where you had to manage sensitive information. How did you maintain confidentiality, demonstrate composure and reliability and ensure actions aligned with legislation and organisational ethics?

Why Join QBCC?

• Generous 12.75% superannuation contribution with the option to salary sacrifice
• Access to leave entitlements (with 17.5% leave loading) and accrual of flex time
• Opportunities for career development, training and mentoring
• A friendly, collaborative and supportive workplace culture
• Modern vibrant office with excellent transport network

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Administration Officer Certification - PD (PDF, 639KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Information Package for Applicants