Join us in a pivotal role as an Assessment Officer where your analytical skills will drive fair and effective outcomes. You’ll be responsible for assessing complex matters involving building disputes, home warranty insurance claims, compliance and licensing. This role offers the opportunity to contribute to the integrity of Queensland’s building industry while delivering quality service to the community. If you have strong critical thinking skills and a commitment to fair and efficient outcomes, we’d love to hear from you!

Job details

About QBCC 

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries. 

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.  

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community. 

About the role 

In this role you will analyse and assess building disputes, licensing applications, insurance claims and compliance matters in line with legislation and policy, making fair, well‑reasoned decisions that withstand scrutiny. The role relies on strong communication, accurate writing and sound decision‑making to guide homeowners and licensees through legislative requirements. With a people‑focused approach, you will provide face‑to‑face customer service, educate stakeholders on their rights, responsibilities and emerging industry issues, and build constructive relationships that support professionalism, compliance and safer construction practices.  

This position is based in Robina on the Gold Coast, and the successful candidate will have the option to work from home for up to two days per week under an approved Flexible Work Arrangement. 

Please refer to the Position Description for a full list of Key Outcomes and Accountabilities as well as the Candidate Attributes associated with this position.  

About you 

The ideal candidate brings excellent customer service skills, an ability to apply critical thinking skills to make effective decisions and excellent attention to detail.  

Experience in case management, dispute management and an ability to work autonomously will be highly regarded. 

Why Join QBCC? 

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.    

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you. 

How to Apply  

Please submit your current resume and a brief cover letter (maximum two pages) outlining how your skills, knowledge and experience compliment the Candidate Attributes outlined in the Position Description. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO4 Assessment Officer - Regional Services - Gold Coast - PD (PDF, 903KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Information Package for Applicants