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Customer Service Advisor (Counters)
Operations Smart Service Queensland; Digital Customer ( Smart Service Queensland); Customer Small and Family Business; Maroochydore
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Sunshine Coast |
| Job ad reference | QLD/683346/26 |
| Closing date | 10-Apr-2026 |
| Job duration | |
| Contact person | Rebecca Baartz |
| Contact details | Ph: (07) 3022 6623 Access the National Relay Service |
As the Customer Service Advisor (Counters), you will:
• Deliver government services including Housing, Office of Fair Trading and other services, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels including face to face, phone and online.
• Navigate effectively, multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialists and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service advisors and trainees in customer services, systems, and products.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Two positions are available.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
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683346 26 Role Description (Word, 5.39MB)
Role Description
