The Queensland Revenue Office is currently seeking applications to fill multiple AO3 Service Officer roles in Maroochydore. These roles exist across 2 divisions, the Payroll Tax, Mental Health Levy & Betting Tax division, responsible for ensuring the correct amount of tax is paid to the State of Queensland by entities that have Payroll Tax, Mental Health Levy & Betting Tax obligations, and the Revenue Contact Centre and Collections Division, responsible for receiving a high volume of calls relating to state taxes and grants, including duties, payroll tax and land tax.

Job details

The Queensland Revenue Office is currently seeking applications to fill multiple AO3 Service Officer roles in Maroochydore. 

Our Service Officer roles in Maroochydore work across 2 functions:
• Compliance - which would see you conducting compliance audit activities for Payroll Tax and Betting Tax. 
• Revenue Contact Centre - where you will be interpreting and providing information and assistance on revenue, taxation, debt, fines and legislative matters in a client centered environment. 

Your typical day as a Service Officer in the Compliance team may include:
• Analysing financial data, reviewing legislation, processing workflows, and documenting decisions.
• Working with self-assessors, and supporting them to meet their state tax obligations. 
• Contribute to a culture that promotes information sharing, continued learning, personal growth, and quality client service.

Your typical day as a Service Officer in the Revenue Contact Centre may include:
• Answering taxpayer phone calls to resolve revenue enquiries, ensuring a positive client experience.
• Responding to taxpayer emails and online enquiries regarding revenue enquiries in a timely and professional manner. 
• Contribute to a culture that promotes information sharing, continued learning, personal growth, and quality client service.

To be successful in the position, you will need:
• Persistence, resilience, and negotiation skills.
• A working knowledge of digital and data technology/systems.
• The ability to interpret and apply legislation and/or policy or the ability to rapidly acquire this capability.

The positions are based in our Maroochydore office and flexible work options may be requested after a 90 day period. Appointed applicants will be expected to work within operating hours (8:30am to 5:00pm) and may be subject to shift rotations within these hours.

To apply for this role, please submit your resume and provide a response the application questionnaire on SmartJobs. 

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working at QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/683350/26

Closing Date: Monday, 13 April 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working at QRO - AO3 Service Officer Maroochydore - Approved (Word, 437KB)
  
  
  683350 26 Role Description (Word, 1.19MB)
  Role Description