Step into a high impact Advisor role in the Ministerial and Executive Services team at QBCC, where you'll play a pivotal role in managing and coordinating responses to complex customer complaints within tight timelines. You’ll craft sharp, influential correspondence and briefing notes, and compile polished outputs on behalf of business areas. With strong customer responsiveness at your core, you’ll drive clarity, professionalism and timely outcomes while managing cases and balancing competing priorities. If you thrive on problem solving, delivering quality, and building trusted relationships across teams and government, this role puts you at the centre of meaningful, visible impact.

Job details

About QBCC

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

About the role

This position is based in Brisbane CBD and flexible work arrangements can be considered upon application, including working remotely at a regional QBCC office (subject to availability). While the role allows for flexibility in working from home, occasional in-person attendance at the Brisbane office is an important part of this role.  

As an Advisor, you will play a key role managing and coordinating responses to complex customer complaints within tight timelines, working closely with the AO4 Complaints Officer. You will compile responses on behalf of business areas, apply sound judgement when assessing matters, and maintain accurate oversight of tasks through case management systems.

With a strong focus on customer responsiveness, you will prioritise competing workloads effectively, contribute to a high‑performing team environment, and maintain strong working relationships across the QBCC and with key government stakeholders.

Please refer to the Position Description for the Key Outcomes and Accountabilities and Candidate Attributes for this role.

About You

To succeed in this role, you will bring:

• Strong written communication skills, with the ability to prepare high‑quality, complex correspondence, reports and responses.
• Experience preparing detailed responses to customer complaints and enquiries, including those involving sensitive or complex matters.
• Well‑developed investigative and analytical skills, enabling you to assess issues, determine appropriate actions and produce accurate, evidence‑based responses.
• A strong customer focus, ensuring interactions and written outputs are responsive, clear and professionally delivered.
• Ability to manage a caseload effectively, prioritising work to meet tight timeframes while maintaining quality.
• Commitment to collaborative work, contributing positively to a team while also managing and progressing your own workload autonomously.
• Experience managing a case load through a case management system (e.g. Salesforce) and interpreting, analysing and compiling complex information within a government environment will be highly regarded.

How to Apply

If you are interested in this opportunity, please submit your current resume and a cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role based on the Candidate Attributes outlined in the Position Description.

Why Join QBCC?

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.   

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you.

Referee checks 

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QLD 683717 AO6 Advisor PN2411 PD (PDF, 680KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Information Package for Applicants