The Office of the Commissioner for Body Corporate and Community Management (BCCM) provides a range of information and dispute services to those who live, invest or work in bodies corporate in Queensland.

As a Senior Dispute Resolution Coordinator, you will work within a skilled and dynamic team where your role is to assess applications for jurisdictional requirements regarding disputes in bodies corporate.

You will work autonomously and as part of a team, maintaining dialogue with all parties to allow for the progression of dispute resolution applications.

Job details

The role provides high level administrative and dispute resolution coordination through delegation to the Commissioner for Body Corporate and Community Management. The position also provides discretionary delegated powers as set out in the BCCM Act.

The BCCM Office provides accessible dispute resolution services, with a focus on informal, self-resolution. In most cases, the dispute resolution service comprises mandatory, departmentally guided conciliation, followed by adjudication if required. Adjudication orders are both legally enforceable and appealable. The information service provides information and education to members of the public who live, work, or invest in community titles schemes in Queensland, via its telephone call-back service, in writing, through public seminars/webinars, the website and various stakeholder publications.

Your Key Responsibilities:

• Provide support to the commissioner and delegates through coordination of all dispute resolution applications using problem solving, analysis and strategic thinking skills.
• Manage, monitor and analyse incoming correspondence and documents. Provide timely and accurate information to clients, in accordance with the Body Corporate and Community Management Act 1997 (BCCM Act).
• Interact and inform parties about dispute resolution processes and outcomes under the BCCM Act. Displaying high level communication and conflict management skills.
• Appraise, interpret and take appropriate action on each application to ensure it progresses in accordance with the legislative requirements.
• Deliver quality client service through the application of BCCM resources, policies, processes and legislation.
• Lead with focus and confidence in an environment of complexity, while applying strategies to sustain working in confronting and challenging circumstances.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 683837-26-Applicant-Information-Package (Word, 359KB)
  
  
  683837-26-Role Profile (Word, 123KB)