An AO8 Manager, Client & Employee Experience vacancy is available in the Workforce & Client Experience division of the Queensland Revenue Office.

Collaborating with business leaders, you will optimise organisational understanding of both client and employee needs, researching, designing and implementing initiatives to improve their experience, and measuring the impact of these initiatives.

The position is based in our Brisbane office with flexible work options available and access to professional growth pathways.

Please read the role description for more information. You can also contact David Matthews for further information on david.matthews@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.

Job details

Your typical day as a Manager, Client & Employee Experience may include:
• Setting direction and priorities — reviewing experience insights, agreeing focus areas with your team, and keeping delivery aligned to QRO's client centric objectives.
• Turning insight into action — analysing client and employee feedback, commissioning or shaping research, and translating results into clear improvement initiatives.
• Advising with impact — briefing senior leaders with concise, evidence based advice to support sound, timely decisions on experience and service design.
• Leading delivery across the business — working with leaders and stakeholders to embed client and employee experience principles into everyday practices and projects.
• Building a trusted, capable team — coaching and mentoring experience specialists, reviewing work quality, and ensuring governance, records and reporting are strong and defensible.

To be successful in this role you will need to demonstrate relevant and recent experience across the following areas:
• Strong understanding of CX and EX principles, research methodologies, journey mapping, and related data analysis to effectively manage strategic organisational initiatives and drive client centric decision-making. 
• Excellent communication, interpersonal, and leadership skills to foster collaboration, provide guidance, and build strong relationships with stakeholders
• Analytical mindset with the ability to make data-driven decisions, identifying trends, evaluating risks, and recommending actionable strategies for improvement.
• Ability to lead the delivery of multiple tasks, to problem solve, to work collaboratively with cross-functional teams, and prioritise effectively.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
 
If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/684428/26

Closing Date: Monday, 27 April 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working at QRO - AO8 Manager, Client & Employee Experience (Word, 432KB)
  
  
  684428 26 Role Description v1 (Word, 1.15MB)