An AO8 Manager, Digital Client Engagement vacancy is available in the Technology Revenue & Grants Division of the Queensland Revenue Office. This position is based in the Brisbane CBD.

In this role you will proactively collaborate with business stakeholders, functional consultants and developers to deliver effective digital engagement and client‑facing solutions that leverage contemporary technologies and capabilities within an SAP ecosystem.

Please refer to the role description for more information and what to include in your application. You can also contact Jenna Prisk for further information on jenna.prisk@treasury.qld.gov.au. We welcome questions and look forward to hearing from you.

Job details

The Technology and Analytics Group within QRO is responsible for the support, maintenance and continuous improvement of Revenue & Grants and Technology Fines & SPER systems. The Manager, Digital Client Engagement position sits within Technology Revenue & Grants Division, and is part of the Platform Engineering team. 

Your typical day as a Manager Digital Client Engagement may include:
• early client engagement, including governance around the prioritisation and delivery of new campaign and mass communications initiatives
• coordinating and collaborating with the business on robotic process automation initiatives
• negotiating and communicating outcomes with multiple stakeholders
• embedding opportunities to improve the client and user experience across our current business systems
• maintaining operational oversight of our telephony solution, Genesys
• Advising and assisting the build and deploy team in developing and maintaining the organisations' core corporate business solutions to ensure that they underpin core business processes and comply with internal and external requirements
• Taking ownership of your own development and growth and applying your own knowledge and skills to solve problems collaboratively. 

To be successful in this role you will need to demonstrate:
• High level of interpersonal and stakeholder management skills.
• Demonstrated experience in leading, managing and fostering a confident and capable team, excelling in a client focused and technology environment. 
• You will also ideally possess functional knowledge in one or more of the following SAP technologies: Public Sector Collections & Disbursement (PSCD), Tax Revenue Management (TRM), Financials (FI-CO), Contract Accounting (FI-CA), Customer Relationship Management (CM), Grants Management (GM), Flexible Real Estate (RE-FX), Marketing and Fiori applications.

This position will be based in our Brisbane CBD office and flexible working options may be requested.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
 
How to apply for this role - provide your resume and response to the question outlined on the role description. For more information on how to apply, please review the role description attached to the SmartJobs advertisement and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/684506/26

Closing Date: Thursday, 30 April 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO8 Manager Digital Client Engagement - Working-for-QRO (Word, 435KB)
  
  
  684506 26 - Role Description (Word, 1.15MB)