Lead from the front in a role where your communication and people skills can shine. This is a ‘sleeves rolled up’ senior position where you will work alongside the team. You’ll mentor and develop staff, support and embed training, and act as the first point of contact for escalations, providing calm, clear leadership in complex situations. Solid communication and collaboration are key, as is your flexibility to pivot and adapt to changing priorities. As a Senior Assessment Officer, you’ll investigate and decide on complex licensing matters, interpret legislation with confidence, and make impactful decisions within delegation. You’ll represent the QBCC in tribunals, courts and industry forums, contribute to system and policy improvements, and play a vital role in delivering consistent, high-quality service across the organisation.

Job details

This role can be performed from Brisbane or a QBCC Regional Office - Cairns, Townsville, Mackay, Rockhampton, Maryborough, Sunshine Coast, Gold Coast or Toowoomba

About QBCC 

QBCC supports the growing Queensland community through our contribution to a thriving and resilient building and construction industry that supports sustainable social, environmental and economic outcomes for the state.  We are transforming the way we serve, integrity remains our heart, as does our focus on working together for a stronger building and construction industry. We champion a culture of belonging where every person feels valued, respected and safe to contribute their ideas and expertise. We work together, united by our shared purpose.  

About the role  

As a Senior Assessment Officer, you'll play a pivotal, hands-on role supporting others while navigating complex licensing matters. You'll use your expertise to guide and mentor operational staff, support training initiatives, and act as a trusted first point of contact for escalations, providing clear, calm direction when it counts. This role works closely with a broad range of internal teams, industry stakeholders, customers and external bodies, requiring strong collaboration and communication skills. You'll assess and determine complex licensing applications, interpret legislation at a senior level, and represent the organisation in tribunals, courts and industry forums as needed. You'll also contribute to continuous improvement, sharing insights, supporting change initiatives, and helping strengthen policies, systems and service delivery. 

About you 

Your demonstrated leadership experience is reflected in the way you communicate with purpose, build trust, and support others to achieve strong outcomes. Connecting easily with internal teams and external stakeholders and making people feel heard, respected and valued. Openminded and curious, you listen deeply, explore ideas thoughtfully and balance insight with decisive action. With a strong understanding of team dynamics and operational functions, you're comfortable navigating a large, varied portfolio. You lead with clarity and cooperation, bringing out the best in those around you and driving meaningful outcomes every day. 

Why Join QBCC? 

You'll be part of a purpose driven organisation where your work matters. You will work alongside dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders. If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you. 

How to apply 

Please refer to the attached position description for further responsibilities and candidate attributes and  submit your resume and a cover letter (max 2 pages) outlining your relevant skills and experience. Please answer this following question: 

• Why does this job appeal to you? 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• PD - AO5 Senior Assessment Officer (PDF, 861KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Application Kit