Bring your people skills to a role that truly makes a difference! Are you the kind of person who thrives on helping others, solving problems, and keeping things running smoothly behind the scenes? Do you enjoy being the friendly face people rely on for clear answers and great service? If so, this could be your next big move. We are looking for a Customer Service Officer to join our team in Townsville who is ready to step into a fast paced, people focused role where no two days look the same. Enjoy a fulfilling role with Monday to Friday office hours in a supportive and collaborative environment. If you are ready to make a difference in the building and construction industry, we would love to hear from you!

Job details

About QBCC

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

About the role

As a Customer Service Officer at QBCC, you will deliver high‑quality service at the front counter, providing clear and accurate information to a diverse range of stakeholders while confidently explaining processes, requirements, and documentation. You will respond to enquiries from homeowners and licensees, escalate complex matters when required, and ensure every customer receives a supportive and professional experience. This role is office-based and therefore working from home options are unavailable.

Work hours are between 9am-5pm Monday to Friday.

About you

We are looking for a candidate who will keep the office running smoothly by drafting correspondence, managing incoming and outgoing documentation, and maintaining stationery supplies. To succeed, you will bring proven customer service experience, strong Microsoft Office skills, the ability to work across multiple databases, excellent communication, and the confidence to manage competing priorities. This is a fantastic opportunity to make an impact in a role where your organisation, clarity, and people skills truly shine.

How to Apply

Please submit your current resume and a brief cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the Key Outcomes and Accountabilities and the Candidate Attributes detailed in the attached Position Description.

Why Join QBCC?

• Generous 12.75% superannuation contribution with the option to salary sacrifice
• Access to leave entitlements (with 17.5% leave loading) and accrual of flex time
• Opportunities for career development, training and mentoring
• A friendly, collaborative and supportive workplace culture

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Customer Service Officer Townsville PD (PDF, 728KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 1.03MB)
  Information Package for Applicants