The Team Leader Ancillary Services is responsible for ensuring the delivery of efficient, effective and safe catering, cleaning, laundry and maintenance services for young people and staff, in line with all relevant legislation and industry standards.

The role oversees day‑to‑day operations, including staff performance management, workforce planning and rostering, financial oversight and the maintenance of a continuous quality improvement framework.

The position promotes open communication, innovation and adaptability to drive service excellence and operational efficiencies.

The Team Leader manages kitchen, laundry, cleaning, grounds and maintenance teams, ensuring the provision of nutritious meals and a clean, well‑maintained centre that supports safety, wellbeing and regulatory compliance.

Job details

A Team Leader Ancillary Services, you will specifically:

• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
• Live the Queensland Public Sector and organisational values to achieve outstanding outcomes for the organisation and young people.
• Providing leadership and guidance to the Kitchen Services and Supervisor Ancillary Services to ensure appropriate supervision and coordination of the catering, cleaning, laundry and maintenance staff on a daily basis. Including roster management, undertaking performance development planning and managing performance when necessary.
• Actively contribute to and follow defined service quality standards, occupational health and work policies and procedures relating to maintaining a safe workplace that values the health and safety of co-workers, young people and visitors with a focus on infection control management practices.
• Support the Manager, Business Services to plan, contribute to and maintain a quality management system that provides a continuous improvement focus and supports staff practices, quality care and associated services, consistent with legislative requirements and industry standards.
• Undertake decision-making and problem-solving that ensures evidence-based best practice is established in overall Ancillary services delivery.
• Facilitate a team approach to Ancillary service delivery, including promoting an environment that supports and empowers staff to use documentation and data as decision-making tools in the problem-solving process.
• Work collaboratively with the Manager Business Services to support sound financial management, resource planning and decision making with regards to the Ancillary services functions.
• Act as a role model and mentor to motivate, develop, recruit and retain a skilled workforce.
• Actively participate in ongoing evaluation and revision of Ancillary service provision to continuously improve systems, processes and procedures to ensure young person focused outcomes.
• Set up and document best practice and contemporary standard operating procedures and systems to effectively manage and direct the daily operations of Ancillary services.

Applications to remain current for 12 months.

Job Ad Reference: QLD/685959/26

Closing Date: Wednesday, 6th May 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 685959 26 - Role Description (Word, 135KB)