Join the Connectivity Services team at CITEC, part of the Department of Customer Services, Open Data and Small and Family Business, delivering critical network solutions for the Queensland Government. As a Network Officer, you will provide operational support for networks, including QGRN, QGN, ADN, and data centre environments. Your role involves troubleshooting, implementing network changes, managing client communications, and ensuring adherence to ITIL standards. You’ll also coordinate bandwidth upgrades, prepare outage reports, and perform on-call duties to support 24/7 operations. This is your opportunity to contribute to secure, reliable, and scalable connectivity that underpins government operations and digital services.

Job details

The Connectivity Services team in CITEC Integration and Enabling Technologies, part of the Department of Customer Services, Open Data and Small and Family Business, provides and manages critical network solutions for the Queensland Government. These include the Queensland Government Regional Network (QGRN), Queensland Government Network (QGN), Queensland Ambulance Dispatch Network (ADN), Whole-of-Government ISP, SD-WAN, Cloud Connect, Data Centre Networks, and the CITEC Network Operations Centre (NOC). Connectivity Services delivers managed network services, web application firewall (WAF) protection, inter-department connectivity, operational support, project delivery, design, and consultancy services. Operating 24/7 with automated tools and on-call support, the team ensures secure, reliable, and scalable connectivity to nenable efficient government operations and digital services. As a Network Officer, you will play a key role in supporting CITEC ICT and its customers by performing network fault finding, implementing network changes, and undertaking planning and documentation activities. You will also specialise in resolving network issues, managing third-party vendors and carriers, performing moves, adds, and changes for existing services, and mentoring members of the Network Operations Centre.

Your responsibilities include:
Providing first and second-level operational support for networks and associated services, including:
Conducting initial incident investigations and troubleshooting.
Performing problem analysis to identify and resolve service outages.
Managing inbound and outbound communications with clients through various channels.
Maintaining and supporting equipment within wide and local area network infrastructure, including data centre network environments and CITEC-managed Queensland Government Regional Network (QGRN) and Queensland Government
Network (QGN) for both client and CITEC networks. Executing network change requests under appropriate supervision and escalating tasks to senior connectivity staff or other CITEC teams as required.
Actioning client requests for bandwidth upgrades, including coordinating with carriers, on-site teams, and CITEC Connectivity Operations technical resources to schedule and implement upgrades.
Preparing and distributing network service outage reports and notifications. Ensuring adherence to IT Infrastructure Library (ITIL) standards, procedures, and documentation requirements.
Performing on-call duties and out-of-hours work as required to meet CITEC's business commitments. Working at client sites as needed to support operational requirements.

About CITEC
CITEC is a trusted provider of ICT infrastructure, services, and solutions for the Queensland Government. Our Connectivity Services team plays a vital role in delivering secure and reliable network solutions that support government operations and digital transformation. By joining our team, you will contribute to the delivery of critical services that enable efficient and effective public service delivery across Queensland.

This is an exciting opportunity for a motivated and skilled professional to join a highperforming team and make a meaningful impact on Queensland Government operations

Applications will remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 686092 26 Role Description (Word, 5.98MB)
  Role Description