We’re seeking a proactive, lateral thinker with strong project management skills for our Senior Advisor (Business Improvement) role. Use your exceptional engagement skills to build effective relationships across our department and deliver collaborative, customer-focused outcomes.

At the Department of Customer Services, Open Data and Small and Family Business, we enhance customer services for Queenslanders, empower small and family businesses, and deliver innovative, efficient government services.

Join the Business Products team to transform customer and employee experiences.
Drive improvements through inclusive design, agile delivery, and continuous improvement, and shape customer journeys and employee experiences by supporting product enhancements and strategic initiatives focused on accessibility, benefit realisation, and human-centred design.

Job details

We have an opportunity for an individual with demonstrated project management skills to join our team! As part of the role, you will collaborate and contribute to our business improvement program which reviews and improves internal and external (customer facing) business processes using the Lean business improvement methodology. You will work within a small but effective team to drive progressive change.

Suited for those who:
• Have a high level of communication, consultation, negotiation and liaison skills
• Have a thorough understanding and demonstrated application of Lean business improvement methodology
• Have strong analytical abilities

What we offer:
• Work and Life balance, including 'flex time' and flexible work arrangements with a working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous leave including:
o 4 weeks annual leave
o 2 weeks sick leave per year
o Long-service leave after 7 years
o Salary sacrificing
o Parental leave
o Generous superannuation

Ready to make a difference?
Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CDSB's pursuit of excellence!

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months.             

Job Ad Reference: QLD/686360/26

Closing Date: Friday, 8 May 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 686360 26 Role Description (Word, 5.39MB)