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User Acceptance Testing Coordinator
Service Innovation and Systems; Customer Services; Customer Services Safety & Regulation; Carseldine
We’re looking for an experienced UAT professional who wants to make a genuine impact on how digital services are delivered to Queenslanders. As a Senior Advisor (User Acceptance Testing), you’ll play a pivotal role in shaping and uplifting UAT capability across a complex, customer‑facing service environment.
Working closely with business, project and technical teams, you’ll help ensure new and enhanced digital products are fit for purpose, reliable and ready for real‑world use. This role offers the opportunity to influence testing practices, support innovative delivery, and contribute to services used daily by frontline staff and the community.
If you enjoy working at the intersection of technology, people and process, and want a role where your expertise directly improves service outcomes, we’d love to hear from you!
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO6 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/687565/26 |
| Closing date | 18-May-2026 |
| Job duration | |
| Contact person | James Corbin-Horton |
| Contact details | Phone: 07 3066 5979 Access the National Relay Service |
About the role
The Business Systems team plays a critical role in supporting the digital platforms and services used by frontline staff across Service Centre Operations. These systems enable high‑volume, customer‑facing services and are central to delivering reliable, accessible and customer‑focused government services to Queenslanders.
We are seeking a Senior Advisor (User Acceptance Testing) to help establish and uplift UAT capability across a complex operational and digital environment. This role is well suited to someone who combines strong testing expertise with the ability to influence, collaborate and drive continuous improvement.
You will work closely with business teams, project delivery partners and technical stakeholders to ensure system changes, ranging from enhancements and upgrades to major delivery initiatives, are thoroughly tested, business‑ready and fit for purpose. The role has a strong focus on governance, quality and consistency, while remaining flexible and responsive to competing priorities and time‑critical releases.
Who we are looking for
We are looking for an experienced and proactive UAT professional who enjoys working across multiple initiatives and engaging with a wide range of stakeholders.
You are comfortable operating in ambiguity, can translate business needs into effective testing strategies, and are confident providing clear, evidence‑based advice to senior stakeholders.
You will bring a strong understanding of UAT within service delivery or digital environments, along with experience developing or reviewing test strategies, coordinating testing activities and supporting teams through change. While you do not need to be deeply technical, you are able to work effectively with technical teams and vendors and understand how system changes impact frontline operations. Just as importantly, you value collaboration and quality outcomes. You enjoy coaching others, improving processes and helping build sustainable capability rather than simply delivering one‑off testing activities.
What you can expect
In this role, you will have the opportunity to:
- Influence how UAT is planned, governed and delivered across Service Centre Operations
- Work on meaningful systems that support everyday interactions with Queenslanders
- Contribute to improved digital outcomes through stronger testing practices and assurance
- Be part of a supportive team that values professionalism, flexibility and continuous improvement
We offer flexible working arrangements, a positive and inclusive workplace culture and the chance to make a genuine contribution to public service delivery.
If you are motivated by quality, enjoy working at the intersection of business and technology and want to help shape how digital services are delivered and improved, we encourage you to apply.
Applications may remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
