Are you a passionate leader ready to make a meaningful difference in people’s lives? As a Customer Service Manager in Debt and Property Services, you’ll drive the delivery of critical housing solutions, supporting both customers and frontline staff. From providing expert guidance on home loans and property management to leading a high-performing team, your contribution will play a direct role in improving housing stability and wellbeing for Queenslanders in need.

We are committed to flexible work arrangements, career growth opportunities, and fostering a diverse and inclusive workplace that represents the wider Queensland community. If you’re ready to lead with compassion, innovation, and a customer-first approach, this is your chance to join a team where your work will positively impact someone's life every single day.

Job details

Do you want a leadership role where the work you do improves lives every single day? Are you ready to empower others and help create sustainable housing solutions for Queenslanders?

As a Customer Service Manager in Debt and Property Services, you will lead a team driven to provide high-quality home purchase assistance, manage home loan arrears, and oversee properties under shared equity agreements. You'll guide your team with expertise, ensuring frontline services are delivered effectively to help achieve safe, secure, and sustainable housing outcomes for diverse customers.

Your leadership will play a key role in connecting people with the tools, knowledge, and options they need to overcome housing challenges. You'll also drive continuous improvement by fostering innovation, efficiency, and collaboration to strengthen the services we provide.

Imagine yourself building trusted partnerships with internal teams, stakeholders, and customers. Can you see yourself providing expert advice on housing services, developing tailored solutions to meet customer needs, and empowering your team to succeed through mentorship? This role offers the opportunity to make a difference not only in individual lives but within the broader community too.

We believe great leadership can come from any level, and we value the skills, qualities, and unique experiences you bring. Building a culture that embraces diversity, equity, and inclusion is our priority, and we are committed to building a workforce that represents the vibrant communities we serve.

We know meaningful work is only one part of a fulfilling career. That's why we offer:
Flexible work arrangements to support your work-life balance.
A commitment to your professional development through training and career growth opportunities.
Participation in diversity and inclusion initiatives, empowering you to thrive in a safe and respectful workplace.

This leadership role is built for someone with the ability to foster a strong customerfocused culture, promote a positive, solutions-driven team environment, and demonstrate clear and effective communication skills. We're looking for someone who can lead by example, consistently applying ethical standards while being approachable, adaptable, and practical in both their work and relationships.

There are no mandatory qualifications required for this role, making this the perfect opportunity for someone who is passionate, proactive, and committed to building a
better future for Queenslanders.

If you're ready to take on a leadership role that challenges and inspires you, we'd love to hear from you! Apply today and join a team where every day is a chance to help someone and make a lasting impact.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPWNov2024 (PDF, 248KB)
  
  
  687800 26 Role Description (PDF, 223KB)