We’re looking for a results-driven individual who is passionate, positive, and dedicated as a key member of the team providing effective administrative support.
You will undertake work across a broad range of service delivery activities related to employment and training initiatives. You will be involved with range of programs, projects, and events that support the implementation of government and departmental initiatives in the region.

Job details

As the Client Service Officer, you will
• Provide accurate information, advice, and service delivery to stakeholders of Queensland's vocational education and training system on the full range of departmental programs and activities
• Undertake a range of activities to support programs including marketing programs and services, conducting stakeholder and participant interviews, field / workplace visits, surveys, data entry and the interpretation and application of legislation and departmental policies and procedures
• Assist with the monitoring of projects, programs, processes, and activities, including undertaking basic research and analysis of projects, programs, processes and activities to achieve performance benchmarks and organisational objectives
• Identify opportunities to improve existing work instructions, processes and procedures for training and employment projects and programs through the utilisation of innovation and problem-solving skills.

What we are looking for
The position requires an applicant who can:
• Sound knowledge of or the ability to acquire knowledge of departmental programs and services delivered through regional offices, including targeted programs to increase participation in training and skilling, application of administrative processes, procedures and legislative provisions
• Ability to work effectively either independently and / or in a team environment, organise and prioritise work commitments, meet deadlines, share information, and support colleagues
• Sound organisational and problem-solving skills with the ability to exercise judgement within established work practices and procedures
• Sound communication and interpersonal skills, interview skills, written communication skills, as well as liaison and negotiation skills, to enable effective interaction with individuals, groups, internal and external stakeholders.

Refer to the Role Description for a full list of responsibilities and what we are looking for.

How to apply
To enable us to assess your suitability, your application should include:
1. Tell us about your skills:
• Your current resume detailing your previous work or voluntary experience, including two referees who have a thorough knowledge of your conduct and performance over the past 2 years, or an appropriate period.
• We will use your resume to assess how well you meet ‘What are we looking for' statements.
2. Tell us about you:
• Provide a covering letter (of one page/up to two pages) -
o addressing the ‘What are we looking for' statements. Whilst this is not a restatement of information contained in your resume, please expand on your specific skills and experience in relation to the ‘What are we looking for' statements.
o why you are interested in this role and outlining what your motivation is to join us.
This is an opportunity to briefly tell us about yourself, what you will bring to the role and what you would like to get out of it.

Please ensure you refer to the Role Description 'Interested in applying' section for more information on what to include as part of your application. We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply. If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.

Applications to remain current for 12 months.             

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Information Package 2026 (PDF, 787KB)
  
  
  687819 26 Role Description (Word, 296KB)