As a Customer Service Officer in Housing and Homelessness Services, you’ll play a vital role in supporting vulnerable Queenslanders. From managing debt and arrears to assisting frontline staff, your work will ensure housing services reach those who need them most. We're seeking proactive, compassionate team players with strong communication and organisational skills. We offer flexible work arrangements, career development opportunities, and a commitment to diversity and inclusion. If you’re ready to make a difference, we’d love to hear from you!

Job details

Are you looking for a rewarding role where your work directly helps people every single day? Do you excel at balancing customer service, communication, and problem-solving in a fast-paced environment? As a Customer Service Officer in Housing and Homelessness Services, you will have the opportunity to deliver meaningful outcomes for Queenslanders while supporting your own professional growth.

As part of our Arrears and Debt Management team, your role will be crucial in assisting frontline staff and managing processes that support Queensland's housing services. You'll liaise with customers experiencing financial hardship, negotiate payment arrangements, and ensure timely communication about available support options. Every interaction will help to ensure that the department's services reach the people who need them most.

This role is about more than just numbers, it's about people. Imagine yourself interviewing customers to understand their situations, providing compassionate advice to those in financial distress, or collaborating with other teams to improve the way we deliver housing services. Can you see yourself here?

The skills we're looking for include:
• A proactive, self-directed approach to your tasks with the ability to work independently.
• An organised, deadline-focused mindset to manage competing priorities effectively.
• Excellent communication skills, allowing you to collaborate with internal teams and deliver quality service for external stakeholders.
• A commitment to integrity and accuracy, adhering to public service values and the Code of Conduct at all times.

You'll be working in a supportive and inclusive environment that values flexibility, professional development, and wellbeing. From flexible work arrangements to career growth pathways, you'll have access to resources that help you thrive both personally and professionally. We're proud of our diverse and inclusive workplace and are committed to creating opportunities for people of all backgrounds.

For those with a genuine passion to make a difference, this role offers the chance to directly support Queenslanders while building a fulfilling career in public service.

What you'll do in this role:
• Provide information and advice to staff and customers on arrears-related matters, while ensuring high-quality service delivery.
• Manage arrears accounts, negotiate repayment arrangements, and assist customers in financial distress with safety net options.
• Facilitate effective working relationships within the team and across service areas.
• Comply with procedures and policies, making recommendations for improvements where necessary.

Ready to take the next step? Apply now by submitting your resume and a brief cover letter highlighting your skills, experience, and what makes you the perfect fit for this role (no more than two pages).

Join Housing and Homelessness Services to contribute to creating safe, secure, and affordable housing solutions that make a lasting difference in people's lives.

Applications to remain current for 12 months.             

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPWNov2024 (PDF, 248KB)
  
  
  687856 26 Role Description (PDF, 239KB)