Job details

The successful candidate will play an integral role in the following:

• Provide case management, including safety planning, brief intervention and referral services to clients experiencing a range of vulnerabilities, and who have a broad range of engagement styles and life experiences.
• Utilise a flexible and responsive trauma informed and culturally safe approach to your work with clients.
• Conduct risk assessments to determine risk of suicide and make appropriate referrals where clients are considered high risk. 
• Assist clients to draft routine correspondence concerning grants of aid and ensure appropriate documentation and record keeping for all social supports provided. 
• Build and maintain referral networks with a range of stakeholders to ensure internal and external stakeholders.
• Contribute to evidenced-based service improvement strategies, policies, procedures and guidelines relating to the Client Assistance Service to incorporate a trauma informed practice and cultural safety.

Knowledge, skills and experience

• You have experience providing client and/or case management services to vulnerable and/or distressed clients.
• You have knowledge of, or the ability to rapidly acquire knowledge of, legal processes and procedures and the social issues impacting vulnerable Queenslanders including people with disabilities and complex trauma.
• You can communicate in a clear and succinct manner, can explain information using language that is appropriate for the audience and stay calm in difficult situations or when supporting clients with complex needs.

Other competencies

Legal Aid Queensland applies the Leadership competencies for Queensland. We recognise that leadership is a part of every role regardless of classification level or management responsibilities. This role is mapped to the “Individual Contributor” profile. The competencies most relevant to this role are:

• Results- You build and sustain positive relationships.
• Results- You are accountable for providing quality services and pursue continuous improvement in your work and outcomes.
• Accountability- You are responsive to guidance and performance feedback and seek opportunities for development.
• Vision- You demonstrate integrity in decision making and use judgement to escalate issues when required.

What we offer you

• 36.25 hrs per week (full time hours)
• Generous salary packaging
• 12.75% employer super contributions
• Flexible working hours
• Study leave for approved work-related courses.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• PO3 Client assistance worker (Case Management) Position Description (PDF, 223KB)
  Role Description
  
  LAQ_00349 Applicant information kit FA (PDF, 3.13MB)
  Application Kit