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Processing Officer
Blue Card Services (Screening Services); Queensland Worker Screening Services; Community Services and Consumer Protection; Brisbane City
Processing Officer – Make a Real Difference
Community Services and Consumer Protection | Blue Card Services
Are you organised, customer focused and motivated by meaningful work? Join Blue Card Services, where your everyday efforts help keep Queensland’s children and communities safe.
As a Processing Officer, you’ll play a vital role in delivering high quality services to applicants, organisations and stakeholders, ensuring the Blue Card Services Program operates efficiently, professionally and with integrity.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/688087/26 |
| Closing date | 20-May-2026 |
| Job duration | 6 Months with possible extension |
| Contact person | Joanne Burton |
| Contact details | Phone: 07 3211 6734 Access the National Relay Service |
Why this role matters
Every application you process and every enquiry you resolve contributes to safer environments for children. You'll be part of a supportive team that values accuracy, collaboration and innovation - while giving you the freedom to work independently and make sound decisions.
What you'll do
In this varied and rewarding role, you will:
• Work independently, showing initiative to solve problems and meet targets in a fast paced environment
• Deliver friendly, professional and end to end customer service via written and verbal communication
• Provide accurate, timely information to a wide range of stakeholders
• Use sound judgement to resolve issues and escalate complex matters when required
• Complete accurate data entry and administrative tasks in line with legislation, policy and system requirements
• Support applicants and organisations to use online services, including the application system and organisation portal
• Educate organisations on portal capabilities and promote digital uptake
• Assist applicants and organisational contacts who cannot verify identity online
• Contribute positively to a team culture built on collaboration, problem solving and continuous improvement
What we're looking for
You'll thrive in this role if you:
• Manage competing priorities and meet deadlines with confidence
• Work independently while contributing to team outcomes
• Follow established procedures and maintain attention to detail in repetitive tasks
• Adapt quickly to changing circumstances and workloads
• Communicate clearly, professionally and with empathy
• Identify smarter ways of working and embrace improvement
• Value and actively support equity, diversity, respect and inclusion
If you're looking for a role where accuracy, empathy and initiative truly matter, we'd love to hear from you. Join Blue Card Services and help make a positive impact every day.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
