TMR is committed to reconciliation and empowering Aboriginal and Torres Strait Islander peoples. We encourage applicants from all backgrounds to apply and offer support or adjustments to help you succeed in the recruitment process. Key responsibilities include delivering frontline customer service, providing legislative advice, monitoring data systems, managing school transport programs, and ensuring compliance with service contracts.

Job details

TMR is committed to reconciliation and empowering Aboriginal and Torres Strait Islander peoples. We encourage applicants from all backgrounds to apply and offer support or adjustments to help you succeed in the recruitment process. Key responsibilities include delivering frontline customer service, providing legislative advice, monitoring data systems, managing school transport programs, and ensuring compliance with service contracts.

We value diversity and seek candidates who demonstrate sound decision-making, accountability, relationship-building, and governance skills. Mandatory requirements include a current C-class driver licence and a criminal history check. TMR is committed to reconciliation and creating a workplace that empowers Aboriginal peoples and Torres Strait Islander peoples to thrive.

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Key responsibilities

• Delivering frontline customer service including investigating and assisting with the resolution of difficult complaints and assisting with the preparation of material for ministerials and other correspondence.
• Providing advice to industry and stakeholders on legislation, policy and operational.
• Monitoring data systems, including the School Transport Information Management System, to ensure accountability and sound governance.
• Coordinating, administering and supervising specialised school transport and the school transport assistance scheme. (STAS)
• Assisting with monitoring performance under service contracts with a particular emphasis on compliance and operational delivery. About you You will need to demonstrate the following: Mandatory qualifications and conditions
• Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
• Hold a current C class driver licence.
• May be required to undertake frequent intra-state travel. Requirements of the role
• Makes insightful decisions - Gains insight into issues by critically analysing information and clearly communicating the rationale behind decisions. Shows judgment about when to escalate issues. Makes considered, ethical and courageous decisions.
• Drives accountability and outcomes - Displays resilience and persistence in working through obstacles. Achieves results and supports the team with meeting objectives. Experience in managing time and prioritising tasks, preferably in an operational context.
• Builds enduring relationships - Tailors communication to suit the audience and context of the situation. Builds and maintains mutually beneficial relationships. Supports customers and colleagues by listening attentively and providing timely information.
• Demonstrates sound governance - Embraces and operates within legislative and policy frameworks. Evaluates solutions and takes appropriate action to mitigate risks. Important information for applicants Recommended applicants will be subject to preemployment checks before an offer of appointment.

Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.

We value diversity and seek candidates who demonstrate sound decision-making, accountability, relationship-building, and governance skills. Mandatory requirements include a current C-class driver licence and a criminal history check.

Currently the Regional Operations office is in Maryborough, with plans for the office to move to Hervey Bay in late 2026.

Applications to remain current for 12 months.

Job Ad Reference: QLD/688711/26
Closing Date: Wednesday, 27 May 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  688711 26 Role Description (Word, 574KB)