The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

Job details

As the Digital Product Officer, you will:

• Create and update web content in line with government styles and standards.
• Publish, update and maintain forms, articles and contacts within ServiceNow.
• Understand business processes and rules; translate these to form design.
• Advise stakeholders on customer-centric form design, web and information standards.
• Develop test plans and coordinate and conduct testing.
• Create media, such as feature mock-ups in Adobe Photoshop and promotional videos.
• Research problems, products and features to find, advise of and implement solutions.
• Learn new systems and train others, including creating work instructions.
• Manage small projects as required.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 688832 26 Role Description v1 (Word, 5.39MB)