Join a high-performing team at the forefront of delivering critical digital services to Queenslanders. This is an opportunity to work in a fast-paced operational environment where system reliability, customer experience and continuous improvement matter. You will be part of a team supporting large-scale, high-volume platforms that underpin frontline service delivery, helping ensure services remain accessible, responsive and fit for purpose. If you are motivated by solving complex problems, working collaboratively and making a tangible impact through technology and service innovation, this role offers the chance to contribute to meaningful outcomes across the state.

Job details

This role sits within the Business Systems team, supporting the delivery and ongoing operation of critical systems used across Service Centre Operations. These systems enable high-volume, real-time transactions and customer interactions that are essential to frontline service delivery across Queensland.

As part of a collaborative and high-performing team, you will contribute to the day-today operation, maintenance and improvement of complex digital platforms. This includes supporting system performance, assisting in the prioritisation of enhancements, and helping to ensure systems remain stable, reliable and responsive to business needs.

You will play an important role in supporting a continuous pipeline of system improvements. This involves working closely with business stakeholders and technical teams to understand issues, assess impacts and contribute to practical, fitfor-purpose solutions. You will help bridge the gap between business needs and technical outcomes by communicating clearly and effectively with a wide range of stakeholders.

A key part of the role is supporting the identification, triage and resolution of system related issues. You will collaborate with internal teams and external vendors to investigate problems, coordinate responses and minimise disruption to critical services. You will also contribute to testing activities, system changes and releases, helping ensure updates are delivered smoothly and with minimal impact to users.

The role also provides an opportunity to be involved in broader service improvement and digital initiatives. You will contribute to activities such as reviewing business processes, supporting change implementation, and developing documentation that supports system use and ongoing operations.

This is a role suited to someone who enjoys working in a fast-paced operational environment, where priorities can shift and strong problem-solving skills are valued.

Success in the role comes from being adaptable, detail-oriented and able to work both independently and as part of a team to deliver consistent, high-quality outcomes.

You will be part of a team that values collaboration, continuous improvement and delivering real outcomes for customers. Your contribution will directly support the delivery of accessible, reliable and customer-focused government services across Queensland.

Applications to remain current for 12 months.             

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 688897 26 Role Description v2 (Word, 5.39MB)