The Client Service Officer will work to provide administrative and client relations support to Victim Assist’s financial assistance assessment teams. This will include:

• Provide administrative support to government assessors in making grants of financial assistance and professional services for victims of crime in Queensland to assist them to access assistance to recover from their injuries.
• Monitor the delivery and payment of grants of assistance to Victim Assist Queensland clients.
• Having responsibility for reviewing and triaging team enquiries, from victims of crime and government, non-government and private service providers.

Job details

Key responsibilities

• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
• Deliver client focused services to clients through the application of Victim Assist resources, policies, processes, systems and technologies.
• Apply operational policy and procedures in the provision of assistance and the administration of the Victims of Crime Assistance Act 2009.
• Communicate effectively and create relationships with a range of stakeholders including other departmental business units, ensuring the effective and efficient delivery of Victim Assist services.
• Contribute to a high performing team, displaying motivation, collaborating with others, and sharing and encouraging innovative ideas.
• Identify ways to continually improve services, though sharing and seeking creative ideas, suggestions and data to inform the effective delivery of services.
• Responsible for delivering outcomes through self-management with guidance from team leaders.

Applications to remain current for 12 months.

Job Ad Reference: QLD/688939/26

Closing Date: Tuesday, 11th May 2027

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Continuous Applicant Pool closing Tuesday, 11th May 2027

Documents

Before applying for this vacancy please ensure you read the documents below.

• 688939-26-Candidate Information Package (Word, 614KB)
  Information Package for Applicants
  
  688939-26-Role Description (Word, 133KB)
  Role Description