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Licensing Officer
Supply, Network & Licensing; Electrical Safety Office; Office of Industrial Relations; Newstead
Are you passionate about customer service, have an eye for detail and skilled at handling calls with care and efficiency?
We are looking for a dedicated individual to join our Electrical Licensing Team.
As a Licensing Officer you will work as part of a Team keeping Queenslanders electrically safe.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO4 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/689640/26 |
| Closing date | 04-Jun-2026 |
| Job duration | |
| Contact person | Greer Novak |
| Contact details | Phone: 0409 130 862 Access the National Relay Service |
As the Licensing Officer you will work with limited/close supervision as part of the Electrical Licensing Unit in the Electrical Safety Office (ESO) to administer licences for over 68,000 electrical workers and 14,000 electrical contractors in Queensland.
The Licensing team works with contractors, workers and their representatives, other state and territory licensing regulators and the independent Electrical Licensing Committee to build a competent, safe and compliant industry.
As a Licensing Officer you will be responsible for processing electrical licence applications and providing advice to licence holders and applicants regarding licensing related matters. You will also assist with general administration work as required. The role reports to the Senior Licensing Officer, Electrical Licensing.
The role will suit you if you:
- Provide excellent customer service
- Respond well to change
- Are always thinking of ways to improve business efficiencies and service outcomes
- Have an eye for detail
Key responsibilities
- Assess and process electrical licence applications according to legislative and policy requirements including, but not limited to:
- Review and process restricted permit and licence applications requiring review of relevant qualifications.
- Review and process Offshore Trade Skills Recognition (OTSR) permit and licence applications.
- Assist with the maintenance and improvement of the unit's business systems and administrative processes.
- Assist with the coordination of correspondence and records management.
- Respond to electrical licensing related enquiries from internal and external clients through written and oral advice.
- Assist with the development and delivery of training to staff.
- Undertake delegated human resource, financial and administrative functions as required.
Provide mentoring and guidance, including onboarding to new and existing staff members as required.
In this role you may be exposed to confronting and distressing content and OIR will support you with relevant professional supervision and access to our employee assistance program services to monitor vicarious trauma. Applicants should consider this context and their personal resilience and coping strategies for longevity in the position.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
