Join the Translink Operations Centre (TOC), the hub of Queensland’s public transport network. You’ll monitor real-time operations, identify and respond to disruptions, and provide accurate updates to stakeholders and frontline teams. Using advanced systems, you’ll help minimise delays, manage network events, and escalate critical issues—ensuring a reliable, seamless travel experience for customers across the state.

Job details

The Translink Operations Centre (TOC) serves as the central hub responsible for overseeing public transport operations across Queensland, ensuring the seamless coordination and efficiency of transportation services. With advanced technology and dedicated personnel, TOC plays a pivotal role in monitoring, managing, and optimising the performance of the public transport network to enhance the overall commuting experience for the residents of Queensland.

THE ROLE:
Some of your responsibilities as our Monitoring Operator will include:
• Providing accurate real-time information to both internal and external stakeholders regarding real-time network operations, delay severity with focus on identifying upcoming delays and resolution progress; network outages and escalating high and severe level disruptions to the relevant line manager.
• Engaging with stakeholders during TOC operating hours, providing network status information using the suite of real-time monitoring tools and systems.
• Liaising with frontline customer service team members to provide support and information as required.
• Monitoring the passenger transport network in real time, ensuring that notable events and disruption on the network are identified, responded to, and initiate managing treatments in line with standard operating procedures.
• Escalating high and severe level disruptions to the relevant line manager in line with the disruption matrix.

The Monitoring Operator role operates on a rotating roster across a 7-day work week and may vary based upon planned events and unplanned incidents with applicable notification timeframes. Applicable shift penalties apply for work conducted.

ABOUT YOU:
We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities.

To thrive in this role, you will need to demonstrate the following:
• Strong critical thinking and sound judgement, able to make timely decisions in high-pressure environments and escalate when required.
• Excellent communication skills, confidently engaging stakeholders and conveying clear, tailored information to diverse audiences.
• Proven ability to take ownership, stay organised and deliver outcomes, with persistence in fast-paced, dynamic settings.
• High level of integrity, with a commitment to following processes, managing risk, and upholding governance standards.

WHY JOIN US:
We can offer you benefits such as:
• an Enterprise Bargaining Agreement providing regular pay increases and other benefits
• generous superannuation of 12.75%
• paid parental leave for eligible employees
• a range of development opportunities including unlimited use of LinkedIn Learning
• access to an Employee Assistance Service and more.

If you have any questions, contact Simon Aldrin on phone: 0457 105 503

Applications will remain current for 12 months.

Job Ad Reference: QLD/689742/26

Closing Date: Friday, 5 June 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  689742 26 Role Description (Word, 499KB)
  Role Description