What you will be doing:
Approve and quality assure high-need social housing applications and transfers.
Build strong stakeholder relationships to improve outcomes, manage complaints, and facilitate resolutions. Represent the department in appeals and at QCAT.
Supervise team activities, monitor performance, manage workloads, address operational issues, and report as required.
Manage properties, conduct condition inspections, and advise on maintenance. Contribute to portfolio renewal and property developments.
Work in the field, meeting customers in their homes, often in volatile conditions requiring risk management.
Promote workplace safety by ensuring compliance with Workplace Health and Safety policies in daily operations.

Job details

What we are looking for:
We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:
- Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team.
- Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty.
- Readily share your knowledge and experience, acting as a coach, mentor, rolemodel and sounding board for others.
- Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.
- Demonstrate strong skills, knowledge and expertise in service delivery.
- Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  689757 26 Role Description v1 (PDF, 242KB)