Looking for a role where you can make a real difference to the community?

An exciting opportunity is now available for a Driving Examiner/Customer Service Advisor to join the North West team at Mount Isa.

Mount Isa is an oasis in the Outback, it is situated 977kms west of Townsville. It is the Rodeo Capital of Australia, it is the biggest and richest in the Southern Hemisphere. Mount Isa is a mining town that is now one of the world's top ten producers of copper, silver, lead and zinc. Mount Isa offers activities to suit all ages, from water skiing, fishing or swimming at Lake Moondarra, to four-wheel driving throughout the region, exploring the North West's ancient natural history. This region has so much to offer, and you will not be disappointed.

Job details

About Your Opportunity
As a key member of the team, in the role of Driving Examiner/ Customer Service Advisor, you will conduct practical driving assessments for Queensland driver licences using well developed interpersonal skills with total commitment to quality customer service delivery, you will also deliver a wide range of products and services through multiple channels, ensuring a positive customer experience. The team also supports the development of customer service functions by piloting initiatives aimed at continuous improvement. You will be able to recognise and apply creative solutions to problems as they arise, be sensitive to organisational issues and be able to work as a member of a team and communicate clearly with a wide range of clients in writing and in person.

As the Driving Examiner/Customer Service Advisor, you will:
• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules and ability to drive vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently and in accordance with departmental policies.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes and customer channel options.
• Deliver essential government services, including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
• Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service Advisors and/or less experienced Driver Examiners in customer services, systems and products.

n Return We Offer a Range of Benefits Which Include
We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Five weeks annual leave and annual leave loading of 14% 
• RRAIS - A range of incentives and benefits whilst working in remote Queensland
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance programs
• Employee Assistance Program
• Work/life balance, variety and flexibility

Please refer to the role description for further information.

Applications to remain current for 12 months. 

Job Ad Reference: QLD/690870/26
Closing Date: Wednesday, 17 June 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 690870 26 - Role Description (Word, 5.39MB)