We are looking for Customer Service Officers to join our Brisbane team at the QBCC! In this dynamic role, you will support 130,000 licensees, protect consumers and uphold industry standards. You’ll deliver high-quality customer service, provide advice on building-related matters to help prevent issues, and guide consumers in making informed decisions. Enjoy a fulfilling role with Monday to Friday office hours in a supportive and collaborative environment. If you are ready to make a difference in the building and construction industry, we would love to hear from you!

Job details

This is a crucial time to join the Queensland Building & Construction Commission (QBCC) to support the sector during the delivery of Housing, Olympics and Paralympics legacies within the state.

QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

In this permanent AO3 Customer Service Officer role you will help support 130,000 licensees, protect consumers and uphold standards to strengthen the thriving Queensland Building and Construction Industry.

This is a key role where you will deliver exceptional customer service, providing advice on building-related matters to help prevent issues before they arise. Through this role you will also help to build trust across the community and provide valuable information to consumers to guide them in making important decisions.


What Is On Offer:

• AO3 Permanent Full-Time, multiple positions 
• AO3 Permanent Part-Time - one position available 3 days (21.75hrs/wk) per week which must include a Monday and Tuesday
• This role accrues annual leave (17.5% loading) and personal leave
• Flexible work arrangements including hybrid work from home is available after an initial 4-6-month training and development period
• Role that offers a variety through multi-channel customer interaction, including phone, email and face to face (counter) support
• High-volume, diverse, and rewarding customer service work, with exposure to government legislation and compliance
• Monday to Friday work hours, shifts between 8.15am - 5.15pm
• Career growth and development opportunities within QBCC

The Role:

As a Customer Service Officer, you will be the first point of contact for customer enquiries via phone, email and counter (face to face). You'll interpret and apply relevant legislation, policies, and procedures to ensure customers receive accurate advice and support.

Key Duties:

• Provide accurate and consistent information in line with legislation, policies, and products
• Respond to enquiries promptly to protect consumers and promote confidence.
• Handle complaints professionally and empathetically
• Navigate multiple systems to access and update customer information
• Undertake a range of offline administration duties as required
• Provide occasional front counter support later in the role (training provided)

What You Will Bring:

• Proven high volume customer service and/or contact centre experience
• Ability to interpret and apply legislation to diverse customer scenarios
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication abilities
• Strong team mindset as a cohesive team player, demonstrating flexibility and agility to adapt and contribute effectively to team success
• Complaint handling experience and ability to work to KPIs
• Confidence using multiple systems

A two-week notice period can be accommodated. Shortlisted applicants will be required to undertake a criminal history check.

These positions commence on 3 August 2026. The recruitment process has now commenced so don't delay, submit your application today!

How to apply:

Please click on the link, where your application will be redirected to TactiCall Recruitment. You'll be asked to upload your resume.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Customer Service Officer - Position description (June 2026) (1) (PDF, 182KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.28MB)
  Information Package for Applicants