The QBCC is seeking a motivated and capable Senior Triage and Assessment Officer to support the effective assessment and triage of complaints within our Compliance and Enforcement division. This role plays a key part in ensuring fair, transparent, and defensible decision making that supports the QBCC’s regulatory responsibilities and commitment to customer-focused service delivery.

Job details

About QBCC

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

About the role

The Senior Triage and Assessment Officer plays a critical role in supporting the QBCC's frontline regulatory functions by leading the initial assessment, prioritisation and progression of complaints within the Compliance and Enforcement division.

In this role, you will apply sound judgement to analyse complex information, manage sensitive or escalated matters, and ensure decisions are fair, transparent and aligned with legislation, policy and organisational standards.

You will provide guidance, coaching and support to team members to deliver consistent, high‑quality assessments in a high‑volume environment, while fostering strong working relationships across internal teams and external regulatory partners.

The role also contributes to continuous improvement by identifying risks, enhancing processes and strengthening service delivery across the division.

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.

About you

The ideal candidate will demonstrate:

• Experience in complaint assessment, triage, case management or similar functions within a regulatory, compliance or investigative environment, with the ability to analyse complex information and make sound, defensible decisions.
• Proven ability to lead or support a team through coaching and oversight of work quality, while effectively managing competing priorities in a high‑volume environment.
• Well‑developed communication skills, including the ability to manage sensitive or escalated matters professionally and work collaboratively with internal and external stakeholders to support coordinated responses.
• Commitment to fairness, transparency and accountability, with the ability to quickly acquire and apply knowledge of relevant legislation, compliance frameworks and regulatory processes.

How to Apply

Please submit your current resume and a cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description.

Why Join QBCC?

• Generous 12.75% superannuation contribution with the option to salary sacrifice
• Access to leave entitlements (with 17.5% leave loading) and accrual of flex time
• Opportunities for career development, training and mentoring
• A friendly, collaborative and supportive workplace culture

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC.   Unsolicited resumes from recruitment agencies will not be accepted.  

Documents

Before applying for this vacancy please ensure you read the documents below.

• Position description - AO5 Senior Triage and Assessment Officer (1) (PDF, 227KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.28MB)
  Information Package for Applicants