Are you ready to make a real difference in people’s lives every day?

Join us as a Senior Housing Officer at Housing and Homelessness Services, where your leadership and expertise will directly support Queenslanders in need. In this dynamic role, you’ll manage complex social housing services, supervise a dedicated team, and engage with customers face-to-face, over the phone, and in the community.

If you thrive on variety, enjoy solving challenges, and want to contribute to creating safe, sustainable housing solutions, this is your chance to step up. Fieldwork is a key part of this role, so adaptability and a proactive approach to managing risk are essential. Ready to take the next step in your career?

Apply now and help us build stronger communities.

Job details

Do you want a role where your work has a meaningful impact on people's lives?
Imagine helping individuals and families find safe, sustainable housing while leading a team that's passionate about making a difference. As a Senior Housing Officer with Housing and Homelessness Services, you'll play a vital role in delivering housing solutions that directly support Queenslanders in need.

In this leadership role, you'll manage complex social housing and housing assistance services, supervise a team of Housing Officers and work directly with customers in person, over the phone and in the community. From conducting tenancy reviews and resolving complaints to representing the department in appeals and at the Queensland Civil and Administrative Tribunal, your work will be diverse, challenging and rewarding.

Fieldwork is a regular part of this role, requiring you to meet customers in their homes and adapt to changing conditions. You'll need to be vigilant, proactive and skilled at managing risk. Regional roles may also involve occasional overnight travel, giving you the opportunity to connect with diverse communities across Queensland.

As a Senior Housing Officer, you'll guide and support your team, ensuring they have the tools and knowledge to deliver exceptional service. You'll also foster a culture of workplace safety, professionalism, and inclusivity, modelling ethical and culturally sensitive behaviour in everything you do.

What's in it for you? Beyond the opportunity to make a tangible difference, you'll join a department that values diversity, equity and human rights. We're committed to creating a workforce that reflects the Queensland community and encourages applicants from all backgrounds to apply. You'll also have access to professional development opportunities and the chance to grow your career in a supportive, purpose-driven environment.

So, what are we looking for? We need someone who:
- Thrives on building strong relationships with customers and stakeholders.
- Can balance competing demands and handle uncertainty with confidence.
- Shares knowledge and mentors others, fostering a collaborative team culture.
- Communicates clearly and listens actively to understand and support others.
- Brings expertise in service delivery and a passion for helping people.

A Class C driver's licence is essential for this role, as is a willingness to work in the field and travel as needed.
If you're ready to take on a role where no two days are the same, where your leadership will inspire others and where your work will directly contribute to building stronger, more resilient communities, we'd love to hear from you. Apply now and be part of something bigger.
Learn more about the role and how to apply by visiting the Smart Jobs and Careers website at www.smartjobs.qld.gov.au. Applications will remain current for up to 12 months and may be considered for similar roles.

Job Ad Reference:  QLD/691451/26
Closing Date: Thursday 25 June 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  691451 26 - Role Description (PDF, 299KB)