Lead a high-performing claims function delivering complex, high-value outcomes for the Queensland Government Insurance Fund. As Manager, Claims, you will oversee a team managing personal injury, medical negligence and/or liability claims, guiding matters from assessment through to resolution. This role combines technical claims expertise with leadership, stakeholder engagement and strategic oversight, ensuring effective risk management and best practice outcomes across government. Drive continuous improvement, manage legal and external provider relationships, and contribute to whole-of-government risk insight at a senior level.

Job details

 Your new opportunity
Join Queensland Treasury's Queensland Government Insurance Fund (QGIF) in a senior leadership role where you will manage complex claims and lead a team delivering critical outcomes for government. This role offers the opportunity to influence whole-of-government risk management while applying technical expertise across personal injury, medical negligence and liability claims.

In this role, you will:
• Lead and manage a team of claims officers to deliver efficient, high-quality outcomes
• Provide complex technical and strategic advice on claims matters to senior stakeholders
• Manage claims from initial assessment through to settlement using best practice approaches
• Develop and implement claims management policies, systems and continuous improvement initiatives
• Oversee external service providers including legal panel firms and specialists
• Monitor performance, manage risk, and deliver reporting and insights
• Build and maintain effective stakeholder relationships across government and externally
• Contribute to organisational priorities and claims strategy within QGIF

 What experience you will bring:
• Experience managing claims under the Personal Injuries Proceedings Act 2002 or similar
• Strong understanding of liability, causation principles and relevant case law
• Ability to assess quantum in personal injury claims, including Civil Liability Act 2003
• Experience managing external legal and investigative service providers
• Proven ability to build and maintain effective stakeholder relationships
• Whilst there are no mandatory qualifications needed for this role, relevant qualifications will be highly regarded.

 How to apply
To submit your application, click on the Apply link to provide:
• Your resume detailing relevant experience
• A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience makes you a strong candidate for the role.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.

We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

Applications will remain current for 12 months.

Job Ad Reference: QLD/691645/26

Closing Date: Sunday, 05 July 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 691645 26 Role Description (Word, 238KB)
  Role Description