An AO4 Debt Resolution Officer vacancy is available in the Debt Management Centre division of the Queensland Revenue Office.

Adopting a client centric approach, you will engage with clients and negotiate outcomes in challenging circumstances, including resolving escalations referred from within the team.

The position is based in our Southport office with flexible work options available and access to professional growth pathways.

Please read the role description for more information. You can also contact Wayne Pigram for further information. We welcome questions and look forward to hearing from you.

Job details

Your typical day as a Debt Resolution Officer may include:
• Provide prompt, helpful and supportive client service (both internal and external, whilst adhering to the client charter.
• Provide support to Service Officers through the completion of Help Desk requests and Debt Resolution Officers referrals.
• Analyse, interpret and apply legislation to investigations and resolve inquiries.
• Undertake challenging negotiations and effectively manage client relationships over the phone to achieve intended results of debt finalisation.
• Support the team to build a positive and participative culture aligned to our values and expectations.

To be successful in this role you will need to demonstrate:
• Resilience, patience and persistence and the ability to remain calm in challenging negotiations.
• A strong working knowledge of digital and data technology/systems.
• Capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes.
• High level of interpersonal and influential communication skills within a client-focused environment.
• Basic financial analysis skills.

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
 
If you are interested in this role - click “Apply” to be redirected to the full advertisement, including role description and contact details.

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/692090/26

Closing Date: Wednesday, 01 July 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working at QRO - AO4 Debt Resolution Officer (Word, 434KB)
  
  
  692090 26 Role Description (Word, 1.15MB)
  Role Description