Job details

Key Details:

• This position is Temporary Full Time from 31 August 2026 till 30 June 2027 with the possibility of extension.

The successful candidate will play an integral role in the following:

• Act as the first point of contact at the front counter, schedule appointments, provide legal information, referral advice and assist clients to complete applications for legal aid.
• Respond to enquiries received on the telephone from clients and members of the public.
• Analyse, assess and process applications for legal aid in accordance with relevant guidelines and prepare associated submissions.
• Ensure publications in the reception area are available and current.
• Undertake local financial activities including banking, paying invoices, managing petty cash and purchasing.
• Act as the contact point for local community based service providers and provide information and training at local network meetings. Act as the contact point for conferencing issues and organise activities at in-house family conferences.
• In some instances, act as the workplace health and safety contact and fire warden, and undertake responsibilities in accordance with the workplace health and safety policy.
• Help with litigation support activities including data entry and word processing.
• Help with administrative activities including opening and closing the office, maintaining equipment and supplies, mail, records management and other activities as directed.

Knowledge, Skills & Experiencce

• You have administrative and customer service experience, can work independently, use information technology systems (eg. Microsoft Office) and learn organisation specific programs.
• You are able to learn policies and procedures, analyse information and determine the appropriate information to be conveyed to others and have knowledge of the principles of trauma informed practice.
• You can communicate effectively with stakeholders including clients with complex needs, you remain calm and positive in difficult situations and provide courteous, prompt and professional services.

What we offer you

• 36.25 hrs per week (full time hours)
• Generous salary packaging
• 12.75% employer super contributions
• Flexible working hours
• Study leave for approved work-related courses.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Customer Service Officer Townsville Postion Description (PDF, 204KB)
  Role Description
  
  LAQ_00349 Applicant information kit FA (PDF, 3.13MB)
  Application Kit