Use your legislative, investigative and decision-making skills to confidently navigate complex matters and deliver clear, high-quality outcomes that shape Queensland’s building industry. Join the QBCC as a Compliance Investigations Officer, playing a key role assessing complaints, interpreting legislation and turning complex evidence into clear decisions. This is a desktop-based investigative role where you’ll work with internal experts, draft formal notices, support audits, and keep customers informed; playing a key role in upholding regulatory integrity.

Job details

About QBCC 

The QBCC is Queensland's independent building and construction regulator, focused on educating, protecting and supporting the industry and community through fair and transparent oversight.

As the sector faces a pivotal decade with major housing goals and the Olympic legacy ahead, QBCC is modernising services, strengthening partnerships and building capability to deliver at scale.

At its core is a strong commitment to people - fostering an inclusive, high-performing, future-ready workforce where employees can thrive and deliver meaningful outcomes for industry and the community.

About the role 

As a Compliance Investigations Officer, you will:

• Conduct desktop investigations, reviewing technical reports and interpreting findings into information notices in line with the Building Act
• Research provisions in the building and planning legislation
• Undertake preliminary assessments of building certifier complaints and determine appropriate outcomes
• Collaborate with internal QBCC stakeholders to inform decision-making
• Assist with building certifier audits
• Deliver high-quality customer service, including:
• Informing certifiers and complainants of case progress and outcomes
• Explaining decisions and reasoning
• Responding to requests for further information

This position is based in Brisbane and flexible arrangements can be considered upon application, including working remotely at a Regional QBCC office subject to availability. While the role allows for flexibility in working from home, regular in-person attendance at the QBCC office is a mandatory requirement.

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements. 

About You 

If you enjoy analysing detail, solving problems and making fair, balanced decisions, this is your chance to contribute to a safer, more accountable building and construction industry.

To succeed in this role, you will bring: 

• The ability to interpret and apply provisions of building and planning legislation.
• A solid understanding of investigation principles and practices, including judicial fairness, information privacy principles and burden of proof.
• Strong understanding of the principles of good decision making and proven experience to support this.
• High attention to detail and a commitment to producing accurate, high-quality work
• Excellent record-keeping skills, including the ability to keep contemporaneous records.
• Excellent written and verbal communication skills, with the ability to clearly explain complex information

The following will be highly regarded:

• Experience using systems or programs associated with complaint management processes and investigations
• Ability to work collaboratively, contributing to case discussions and sharing investigative insights
• Experience in a compliance or enforcement environment (particularly building and planning compliance) ideally within local or state government
• A qualification in investigations (e.g. Certificate IV in Government Investigations or similar)

How to Apply 

If you are interested in this opportunity, please submit your current resume and a capability statement (maximum two pages) addressing the suitability requirements detailed in the attached Position Description. 

Why Join QBCC? 

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you. 

Referee checks  

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current or recent supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC.   Unsolicited resumes from recruitment agencies will not be accepted.  

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - June 2026 (PDF, 1.28MB)
  Information Package for Applicants
  
  Compliance Investigations Officer PN 2058 Position description (1) (PDF, 167KB)
  Role Description