The Queensland Revenue Office (QRO) is currently recruiting for multiple AO4 Debt Resolution Officers within the Revenue Contact Centre and Collections division. Based in our Brisbane office, you will work in a collaborative team to deliver excellent debt resolution and collection services. Adopting a client centric approach, you will engage with clients and negotiate outcomes in challenging circumstances, including resolving escalations from within the team.

This is your opportunity to be part of an organisation where you can grow and make a difference to the lives of Queenslanders.

Job details

The Queensland Revenue Office (QRO) is currently recruiting for multiple AO4 Debt Resolution Officers within the Revenue Contact Centre and Collections division. Based in our Brisbane office, you will work in a collaborative team to deliver excellent debt resolution and collection services. Adopting a client centric approach, you will engage with clients and negotiate outcomes in challenging circumstances, including resolving escalations from within the team.

Your typical day as a Debt Resolution Officer may include:
• Answering client phone calls or written correspondence and applying debt management processes and effective negotiation techniques to resolve enquiries, ensuring a positive client experience and management of the debt pool.
• Working with debtors to resolve outstanding debts and providing information on how to meet compliance and obligation requirements – this involves inbound and outbound correspondence
• Negotiating and managing payment arrangements with debtors
• Initiating legal or administrative enforcement action when voluntary compliance fails
• Assisting in developing strategies to improve debt recovery and taxpayer compliance

To be successful in this role, you will need to demonstrate:
• Resilience, patience and persistence and the ability to remain calm in challenging negotiations.
• A strong working knowledge of digital and data technology/systems.
• Capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes.
• High level of interpersonal and influential communication skills within a client-focused environment.

We value leadership and contribution across all levels. You will proactively take responsibility for your own learning, applying knowledge and insight to your own work and sharing ideas with others. You will join us in creating a constructive workplace that leads to a better experience for our clients and stakeholders and delivery of exceptional services to Queensland. 

Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
 
This process may be used to fill similar roles in other QRO divisions and revenue lines in Brisbane. If you are interested in this role, please review the full advertisement on the SmartJobs website. 

Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.

Job Ad Reference: QLD/693211/26 

Closing Date: Thursday, 9 July 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are two permanent full-time positions available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Working at QRO - Debt Resolution Officer (Word, 434KB)
  
  
  693211 26 Role Description (Word, 1.15MB)