Join the Department of Customer Services, Open Data and Small and Family Business as the Manager, Workforce Strategy, and play a pivotal role in shaping the future of our workforce. Lead the development of workforce strategies and the strategic capability function, driving and implementing key programs. With a focus on delivering practical, impactful solutions, you’ll collaborate with stakeholders, manage multiple initiatives, and provide evidence-based advice to align workforce initiatives with departmental priorities and public sector objectives. This is your chance to make a meaningful difference, drive organisational success, and contribute to delivering for Queensland.

Job details

Your responsibilities
As the Manager, Workforce Strategy, you will:
• Lead the development and implementation of workforce strategies, capability frameworks, and talent initiatives to meet current and future workforce needs.
• Provide evidence-based advice and recommendations to senior leaders on workforce strategy, capability, and talent priorities.
• Oversee the design, delivery, and evaluation of programs such as onboarding, succession planning, mobility programs, graduate programs, and targeted learning and development initiatives.
• Manage delivery of multiple workforce initiatives, ensuring delivery within scope, budget, and timeframes.
• Collaborate with stakeholders to design and embed workforce solutions that align with departmental priorities and business outcomes.
• Monitor and evaluate workforce strategies and programs, identifying opportunities for improvement and ensuring alignment with organisational goals.
• Build and maintain strong relationships with internal and external stakeholders to support effective implementation of workforce initiatives.
• Prepare high-quality reports, briefing notes, and submissions to inform decisionmaking on workforce strategy, capability, and talent matters.

What are we looking for?
The position requires an applicant who can:
• Demonstrate experience in designing, leading and providing expert advice on workforce strategy and capability frameworks and programs, in a complex and diverse organisational context.
• Provide clear direction and leadership to a small team, fostering a highperformance culture by offering guidance, support, and empowering team members to take ownership of their work and resolve challenges independently.
• Build and maintain strong internal and cross sector relationships, consulting effectively across the department and broader public sector, and provide strategic, practical advice to senior leaders and staff.
• Understand and apply relevant policies, practices and procedures, exercise sound judgement and decision making within a workforce strategy and capability context.
• Drive and manage multiple initiatives, balancing competing priorities and resources while ensuring alignment with departmental objectives.

Refer to the Role Description for a full list of responsibilities and what we are looking for.

Join our team - deliver excellence in customer service, make a difference and shape the future of Queensland. We celebrate diversity and invite applications from all
backgrounds. For further information about this exciting opportunity, and how to apply, please see the attached Role Description.

Applications will remain current for 12 months.

Job Ad Reference: QLD/695011/26

Closing Date: Monday, 27 July 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 695011 26 Role Description (Word, 5.39MB)
  Role Description